Finde Hotels in Randazzo

The property has potential and the staff is trying hard but they are still at the very beginning: the first night the door was locked when we came back from a restaurant, no way in, it was 11 pm, dark and cold and we called the reception. After the sixth call we reached someone. Nice guy, said he will try to solve the problem and if he can’t he could come to the property in 15 minutes. Finally, after approx. 30 min my knocking at the door was heard by a hotel guest who left us in. Apologies followed next day and staff was very polite and actively approached us to apologize for that issue. The second night, we thought things would become good now, the next issues: worms between 2 and 5 cms in the room, on the floor and on the walls. We evacuated 15 of them. Not enough? When we came home in the evening, no water in the room. water pump defect, no water (I mean no water at all on the whole property) until next morning. OMG. Problem was solved the next morning at 8 am. Hotel offered drinks and aperetivo for free. The third night: when we arrest the hotel after visiting Taormina, it was 7 pm or so, we parked our car at the (not yet ready built) parking area and noticed that a car (it turned out to be the owner‘s car) was blocking the stairways that one had to use when leaving the parking lot. Trying to pass the car, I misstepped and hurt my ankle so that we could not visit the etna the next day. Again staff was very sorry and very concerned the next day but the owners were not available for a discussion. Finally we were offered one free night out of four for all the trouble. This is all very disappointing and the hotel has some potential but I am afraid they are not yet there. With the present owners, which are not present at the property, they may never get there.

Had planned to stay a full week at Mareneve due to its close proximity to Linguaglossa where our family lives. We were taken in by the reviews ( which I now realize are old). We checked into a junior suite to immediately hear a barking dog every time we either arrived at our door, went out on our shared balcony or in the middle of the night. The view from the balcony did face Mt. Etna which was beautiful but the shared balcony was not. There was a worn plastic table and 2 plastic chairs and dead flower beds. Inside was the round bed in the middle of the room (not sure why it’s placed there) and really isn’t large enough for 2 slightly taller adults. There are only 2 very small drawers for clothing. There is a wall of built-in surfaces (maybe a desk plus another flat surface). Bedside tables were of poor quality with 2 on one side of the bed with no outlets for the other side of bed. We really wanted to like the room but was just too quirky and not user-friendly. We only stayed one night before moving to another hotel - we had already paid in full for our stay before we traveled, so it was an pricey decision.