Finde Hotels in Arpora

Our first visit to Goa we stayed here for 9 nights 10 days , what can I say hotel staff amazing can not do enough for you , onsite restaurant served lovely food , breakfast , Lunch and dinner plus snacks . Rooms, we stayed in a suite as we had our disabled son with us , it had patio doors ( locked with 1 bolt quite flimsy}opening out on to a terrace overlocking the pool , the room was very spacious . Overall the room was in need of refurbishment but spotlessly clean , we loved the fact that is was cleaned every day and clean sheets every day and very good air con in both the bedroom and lounge area . Pool was clean and we had it to ourselves for nearly all of our stay , Sun loungers all 4 of them in very poor condition as were the brollies these do need replacing asap , there are 2 pools one behind the restaurant we did not use this one , but it was again very clean and sun beds same condition and need replacing, there is also a children's play area that also needs attention . Electrics in the room questionable some kept sparking . Communal areas are very well kept and clean the pots and plants around look beautiful . 24 hour security on the gate so didn't worry to much about the patio doors, lovely guys . Free transport to Baga beach and back from the hotel . Overall we had a brilliant stay and would not hesitate to return , would love to see the sun beds replaced as they did not look very welcoming and broken so was sure how safe they would be .

Thank goodness we decided to turn our backs on TUI and go with our instincts and past experience’, after all the issues and offers of alternative accommodation we could not bring ourselves to turn our back on the MD and how pleased are we that we did’ t hören Sie auf alle negativen Bewertungen von denjenigen, die offensichtlich nicht ein gutes Ding realisieren, indem Sie auf eine Feriengesellschaft hören, die nur nach einer Sache sind. Wie kann dieser Ort mit anderen Hotels verglichen werden? Die Lage, das Personal, die Landschaft können NICHT mit anderen Unterkünften in GOA abgestimmt werden. Das ist meine Meinung und die Meinung meiner Familie und alle negativen Bewertungen, dass das Hotel etwas anderes als das, was wir in den letzten 18 Jahren hatten, ist völlig unpassend, Nichts hat sich geändert, außer nicht so ***y moaning Briten wie in den vorangegangenen Jahren. O und die Minibar werden nicht gespeichert, es sei denn, Sie können wirklich besorgt werden, um zu fragen und dann werden sie froh, es zu speichern kein Problem. Das TV hat nicht 100 englische Kanäle, aber keiner von uns kommt zum MD, um im Zimmer zu sitzen, um TV zu beobachten. Während die Zimmer mit Datum sind sie sauber und Bettwäsche und Handtücher täglich geändert, wieder mit Datum sind die Zimmer nur etwas zu schmecken, weil sicher niemand kommt zum MD, um in den Zimmern zu sitzen. Auch viele indische Gäste dieses Jahr wirklich genießen dort Urlaub, die auch scheinen eine Entschuldigung für Menschen, eine Moa zu haben, gut, wenn Sie nicht wie indische Urlauber in der eigenen Land es ist vielleicht Zeit, dass Sie zu Hause im kalten Wetter verblieben über das Fernsehen mit der Heizung auf. Bei allen Mitarbeitern der MD halten Sie die gute Arbeit auf, wie wir Sie in diesem Jahr so sehr wie wir für die letzten 18 Jahre haben. Unsere Flüge sind bereits reserviert, so sehen Sie das ganze nächste Jahr 👍👍👍.

Our stay at this 5-star resort in Goa was far below expectations, and we left feeling deeply dissatisfied with the experience, especially considering the price. Check-in and Initial Impressions: The check-in experience set the tone for the stay – unwelcoming and chaotic. Despite emailing ahead to inform the hotel of our 10-year anniversary, there was no acknowledgment of the occasion. The package we booked included a welcome drink, but this was never offered, and even basic hospitality, like a glass of water, was absent. Room Quality and Cleanliness: The room was underwhelming and lacked the cleanliness one expects from a property of this caliber. For the rates charged, this was particularly disappointing. Breakfast and Dining: Breakfast was another letdown. Unlike other 5-star resorts in Goa, it wasn’t clear where to order freshly made food, and staff seemed unwilling to accommodate special requests unless I insisted on speaking to the manager. Shockingly, I had to ask every single day to speak to the manager, even when dealing with the same staff members. Their reluctance to assist without managerial intervention reflects poorly on their service standards. Inconsistent Policies and Smoking Rules: My husband enjoys a cigar in the evenings, but when we inquired about smoking near the pool, we were informed there was no smoking allowed anywhere on the grounds and directed to stand outside. While we accepted this rule, we later observed other guests openly smoking cigarettes on the premises. This inconsistency in enforcing policies was frustrating and felt unfair. Positive Aspects: It wasn’t all bad. Once I finally managed to speak with the manager, they made efforts to accommodate my breakfast request. The SPA experience was genuinely delightful, and the pool was well-maintained and enjoyable. Reception and Staff: The reception staff were the worst we encountered, offering nothing beyond polite smiles and nods. Their default excuse for any issue was that the manager was ”in a meeting,” but I later learned the manager was actually on leave. This dishonesty and lack of transparency were incredibly frustrating and undermined trust in their service. Final Thoughts: While there were a few highlights, such as the SPA and pool, the poor service, lack of cleanliness, inconsistent rules, and dishonest staff overshadowed them. For a 5-star resort, this property fails to deliver on both basic and premium expectations. I would not recommend this hotel and suggest looking at other options in Goa for a more consistent and welcoming experience stay at hotels Such as W Hotel, Marriott etc.