Finde Hotels in Serekunda

This was my first trip to The Gambia and it was literally a first trip whereby I tripped over, broke and cracked my two front teeth after falling flat on my face! After exiting the restroom located within the foyer. I tripped over a metal frame positioned at ground level. Not to the same degree as me, I know that other guests have had near experiences when leaving this restroom (see picture. I shudder to imagine what would have happened if this had been an elderly person or a parent with a baby. It is for several reasons that I would never recommend this hotel: A) No matter the nation, health and safety should always come first and be the priority in any hotel establishment. I cannot even begin to count the number of times I have heard someone say, ”Well, this is Africa.” No justification! After my experience, no precautions were made to ensure that other guests wouldn't have the same experience. In fact, the hotel manager wrote: ‘It is important to note that the hotel never have any reported incident from any guest, neither staff since the establishment of this resort in 2020’. The fact that I experienced it and reported it does not imply that no one else has ever tripped or had near miss experiences, even though you may not have had any reports. B) The general manager has some serious communication problems (once you manage to find him), such as a lack of empathy and an inability to listen to others. I am unable to be name him owing to legal concerns, but his middle name should be ”Avoidance.” C) Periods of no power occur frequently. This happened almost every night during our stay since their generator shuts down due to an overload of power and overheating. One evening, as my mother and I were getting ready for an event, we had to use our cell phone lights as a guide. Moreover, when this happens, there isn't any water available for a shower. Also, no functioning primary shower head, had to utilise the hose, whenever there was water available. D) One could not have a private moment since the bathroom door would not stay closed. Thank goodness my mum was with me. E) Someone managed to use their hotel room key to get into our room one night (mistakenly), the lock had to be changed. Yes, that did in fact occur! F) Though I wasn't expecting the Ritz, I would have expected it too at least be kept up, despite the attractive photographs on the website. This review is from a sincere individual. Though I don't usually post reviews, I felt compelled to write this review because I don't want anyone to experience what I did or am currently experiencing. I also regret that I was unable to shorten my stay. I am utterly disappointed because this was also my first trip to West Africa!

Zum ersten Mal in Gambia, Hotel war einfach WOW, wir haben vor Ort Upgrade auf Zimmer mit Zugang zum langen swimmingpool ohne Probleme gebucht. Am Strand kann man ebenfalls young coconut für wenig Geld zum trinken direkt vom Palmenbaum erwerben. Was mir nicht ganz gefallen hat war leider die Küche. In einem All Inclusive Paket waren fast 80% der Speisen ungenießbar oder einfach ohne Geschmack. Koch muss auf jeden Fall ausgetauscht werden.

Overall I rate this hotel as 4 stars. Having said that we did have a few issues. Someone previous referred to this hotel as Fawlty Towers. For the first few days of our 18 nights stay I could see where he was coming from. Problems first. On arrival at the airport we expected to be greeted by the taxi arranged through the hotel. It was not there. After many phone calls our ride arrived. If we went again I would not bother with 30 euro taxi ride and would take a local taxi at about £20 at silly o'clock. When we arrived at the hotel a man spoke to us and claimed he was the taxi driver due to pick us up, he was on time but we told him to go away. Complete nonsense. We didn't tell anyone to go away. Even as a first timer I could tell the Gambians apart. He was definitely not there. I refused his card. No way would I use him. Our first room was large and comfortable but the safe didn't work. The next morning someone came to show me how it operated and agreed it was broken. We were immediately moved to a new room. The new room was large and comfortable but the toilet wouldn't flush overnight. Not normally too much of a problem but my husband was very ill with v&d due to fish allergy. Being ill and the toilet not flushing all night was very bad. They said they would fix it. We went away on an overnight trip and when we returned I was ill - nothing to do with the hotel. The toilet didn't work. My husband ran up and down the stairs a few times. The night man would flick a switch in a cupboard somewhere and the sewage pump would work again for an hour or so. We moved rooms again the next day as we refused to be fobbed off and they said no other rooms had that issue. We had toilet flushing issues again but this time the issue was fixed quickly. WiFi in the third room didn't work unless I stood outside our door. Plus points: The staff were lovely and helpful. Malick, our room attendant, was very kind and caring. He arranged for a fridge that actually got cold as the one in the 3rd room got cool only. The bed was very large and comfortable. High quality sheets and towels were a bonus. His and her sinks were good. Shower was good. Sprayed in various directions with easy to use controls. TV in room showed British football - big plus. Air con worked well. WiFi worked well in parts of the hotel. They had frequent conferences and seemed to move routers to suit the business people. Once we learned where we could get the best signal we could easily Skype call back to the UK. Sunbeds were very comfortable and plentiful. Actually we usually got a good WiFi signal by the pool. Pool looked clean and was used frequently by Europeans (albeit cold). Breakfast was good. Supposed to start at 7.30am but this only worked if we stood there and told them what we wanted. They make lovely porridge. Egg station was good for make to order eggs, hot buffet with sausages, beans etc. toaster, fruit juice, coffee, cereals, f

Wir hatten Glück, dass wir von Standard auf Super - wie wir jetzt wünschen, dass wir nicht waren. Die Eincheckung war eine interessante Erfahrung und trotz der bei der Auscheckung fast von unserem Zimmer durch den Reiniger gehostet wurde es keine Möglichkeit, früh in das Zimmer zu kommen, wenn es bereit war. Nicht viel wie man gehen könnte mit dem Pool und Handtüchern werden bereitgestellt. Das Zimmer war groß, sauber mit dem Badezimmer etwas gegessen mit einem gebrochenen Handtuch auf der Tür und einem Duschekopf, das ein wenig temperamental war. Die größte Frage war der Lärm aus der Bar über die Straße, der am Wochenende um 4 Uhr und um 2 Uhr in der Woche weiterging. Nicht die Hotels schuld - und weil wir nur kurz da waren wir nicht gebeten, Zimmer zu bewegen, da zunächst der Grund für die Erhöhung war der Mangel an Standardzimmer und ehrlich gesagt konnte ich nicht stören, um wieder zu verpacken und zu entpacken Wenn Sie in der Stones Gebäude ein Zimmer erhalten, würde ich Sie bitten, auf die andere Unterkunft zu verschieben. Während das Stones Gebäude hat es eigenes Pool ist es ziemlich irgendwie vom Strand (und die Hauptunterkünfte) und Hauptpool-Bereich - hinzufügen, dass zu dem Lärm aus der Bar (und es gibt eine neue Bar direkt gegenüber) es legt einen Dämpfer auf Ihre Ferien - wenn Sie nicht in die frühen Stunden trinken, dann wird es perfekt sein, da Sie nicht weit zurück zu Stadion haben. Trinken waren etwas teuer in der oberen Bar als die Strandbar (für Bier). Wir haben nicht versucht, das Essen, sondern empfehlen die Milkshakes. Gesamtlage ist gut, so weit vom Hauptbad *** und einen sehr kurzen Spaziergang zum Affenpark. Ich würde nur noch hier bleiben, wenn es in den Unterkunftsblöcken in der Nähe des Hauptpools/Strands ist.

Our group stayed her for 2 nights in The Gambia. The Hotel allows no guests 12 years of age and younger. Our arrival included a welcome hibiscus beverage. Beautiful rooms on 2nd and 3rd floor had a balcony overlooking one of the 4 pools. The first floor rooms had a private patio. The large room offered sitting room space and king bed with lots of pillows, a refrigerator, and coffee and tea with kettle. The ample bathroom housed a walkin shower with 2 small toiletries. The large screen TV offered a few TV stations. Free wifi. The breakfast buffet included omelets and egg to order prepared by the chef, all types of waffles, breads, and a spread of dessert pastries for breakfast. Fresh yogurts, salads, olives, crisp pork (bacon) is extremely crisp, the way I prefer. Juies, fresh waters, tea, and coffee. Four pools compete with the beach front for dipping in the water. Beautiful sunsets on the beach. Great service.

Schöne gepflegte Anlage mit viel Vegatation und alten Bäumen, viele Vögel und manchmal mit Affenbande. Wir hatten ein Superior Zimmer gebucht, aber ein Standartzimmer erhalten, was wir erst nach einigen Tagen bemerkten. Standartzimmer sind okay, allerdings das Bad und speziell die Dusche sehr klein. Supererior Zimmer viel größer, Bad auch. Wlan dort vorhanden, sonst nur in der Rezeption. Allerdings war auch einiges in den großen Zimmer eher schlechter als in den Standartzimmern: weniger Ablagefläche im Bad, dafür Fön. Duschbrause nicht höhenverstellbar oder abnehmbar. Eine Bettdecke statt zwei, Nachttischlampen leuchteten nach oben. Zimmer näher an der Rezeption sind dem lauten Abendprogramm bis nach 22 Uhr ausgesetzt. Der Essensbereich ist sehr lieblos gestaltet und laut. Es gab quasi kein Obst. Immer die gleiche Käse- und Wurstsorte. Wir hatten nur Frühstück gebucht und waren jeden Abend in einem anderen Restaurant essen direkt am Strip vor der Tür. Sehr schön vom Ambiente u.a.The green Mamba garden oder das Scala Restaurant. Oft Lifemusic in der GT´s Bar. Am Strand waren die Plätze manchmal knapp. Die Liegen und Matten leider sehr alt. Ungewöhnlich auch, dass man für ein frisches Strandtuch Geld bezahlen muss. Wir haben 2 Ausflüge mit örtlichen Anbietern, nicht Hotel, gemacht. Banjul und raus aufs Land incl. Bootstour in den Mangrovenwäldern und Viehmärkte). Man sollte sich auf einiges Geld an Trinkgeld einstellen. Das ist sehr wichtig für die Menschen dort. Man wird viel von Verkäufern angesprochen, aber sie lassen einen in Ruhe, wenn man sagt: Maybe tomorrow oder weitergeht. Ansonsten sind sie sehr freundlich und hilfsbereit. Gerne wieder.