Finde Hotels in Southport

Oh how I wished I read these reviews before booking. I have stayed at Formby Hall a couple of times before so expected it to be the same good quality but how wrong was I. I booked a spa package for my family booking two loft suites with conjoining rooms @ £349 per room to celebrate my retirement. When we arrived we were downgraded to two loft superior rooms which were not conjoining and which are significantly cheaper. After speaking to the Receptionist who had a real attitude we managed to get the conjoining rooms but not the loft suites as she told us they were fully booked and they had to be fair to other guests. We were paying guests!!!, at this point we were ready to leave but was told in a very sarcastic manner, your stay is not refundable. One of the bathrooms had a horrible drain smell. No complimentary fizz in one of the rooms. The restaurant was not much better, long waits for food nearly 40mins for sweets and with two very young children this was too long so we left and cancelled the sweets, the staff apologised saying they were serving a party who had pre booked their meals but they arrived 1.5hrs after we sat down. Breakfast was ok, but long waits for scrambled eggs, beans, no cups for coffee and only one machine working properly. I won’t be booking here ever again, there are far too many alternatives available at much more reasonable prices and without the attitude.

Das Hotel ist ziemlich neu und das Zimmer ist sauber. Das erste Zimmer ist so kalt und so klein, weil es auf dem Dachboden ist. Allerdings ändert das freundliche Personal das Zimmer für uns. Die Dusche ist modern, aber der Wasserfluss ist nicht stark genug. Das Frühstück ist gut und sauber.

Hotel rooms were very comfy and clean. Plenty of fresh towels. We booked all rooms for a family wedding at Meols Hall. The cleaners were fab. Tidying rooms after bride and bridesmaids got ready. Staff were friendly and helpful providing us with a free bottle of fizz the morning of the wedding. We would stay again.