Finde Hotels in Crawley

We arrived very close to end of service in the restaurant but were made very welcome. The staff were friendly, informative & careful as we had caeliac & gluten intolerant people in our party. Our only real disappontment. Having offered gluten items like fish & chips & having gone to effort to make gluten free batter, then foolishly cook it in same fryer as other gluten products. The staff were quick to point this out & quite rightly too as this would make us ill. By cooking in this manner, this should not be marked up gluten free. Your staff could offer chips for various meals as they cooked them carefully in the oven. A small seperate gluten free fryer or even an isolated air fryer would give you so many additional options to offer to your customers. I know gluten free flour is more expensive but bought in bulk, it could be used for so many meals, again opening up choice for allergy customers & so attracting them to your restaurant. As with fish/chips all customers could eat it. No loss of taste. And such flour used in quantity would add pennies or fractions of pennies to meal cost. You attract the allergy sufferers, you also bring in all their family & friends & earn a reputation to draw in their custom & spread the word that you cater especially well for allergy sufferers as well as offering a variety of good quality tasty food, reasonably priced. I hope you value this feedback as I'd really like to come back as atmosphere, location & service was excellent

We really enjoyed a pleasant visit at this very clean, comfortable and conveniently situated hotel. The lady who booked us in was extremely friendly and polite. She made the whole process seamless. She offered us great advice on local food and amenities and took an interest in our journey. The room was very spacious and had everything we needed. The hotel is pet friendly and very reasonably priced.

Lovely hotel and spa . Only let down was the car park attached to hotel only has one way in , no exit very very dangerous there was four of us grid locked inside it. Lucky we were all good drivers and managed to exit . There is a public one outside , but hotel car park is very limited and dangerous hardly any room inside , weird old shape and reverse driving more than forward . Hotel are cash less and there attitude was.... ah na , sorry cashless system . Shop up road. that's all they could offer don't give a dam how you park. Also took 160 deposit and will return sometime after. At later date. That was the real letdown reception staff.. .. not my problem attitude was poor. While the people that did get in hotel carpark was lucky to pay at reception off there deposit. Such poor service for such a lovely hotel. Apart from that the rest good.

Wir kämpfen um Online-Buchung, da die Website uns nicht erlaubt, die Zahlung zu beenden und die Buchung über Telefon beendet. Wir waren uns missbewusst, dass der Dampfraum nur arbeitete, um herauszufinden, dass es für mehr als eine Woche aus der Ordnung war. Während der Buchung wurde informiert, dass die Eincheckung um 3 Uhr war und kam gut in der Zeit, nur um vom Spa-Assistenten zu sagen, dass wir zu spät für unsere Behandlungen waren, die zu unserer Behandlungen zu kürzen führten. Es gab nur einen Massenverarbeiter, der unsere Behandlungen aufs Spiel gesetzt hat, obwohl wir sie gleichzeitig wollten. Unsere Behandlungen waren sehr schlecht, da uns derselbe Massenverarbeiter im Grunde einen Ölschub anstatt eine Massage gab. Sie war schön genug, aber fühlte sich so kurz geändert. Es war auch rennen und blieb am Ende des Gebäudes, das mit einem Labyrinth gewöhnt ist, durchfahren, so dass wir nur auf dem Außenweg laufen.