Finde Hotels in Alton

Frühstück ist nicht wirklich als solches enthalten. Nur das kontinentale Buffet. Das ist Getreide, Obst, Getreidebars, gebackene Artikel und eine große Auswahl an Kuchen, einschließlich Mücken, die für das Frühstück seltsam war. Das heiße Frühstück erfordert eine Zuschlagsgebühr, was ich noch nie erlebt habe. The full English would be best described as part English breakfast, with no sausages, tomatoes, or mushrooms included which is a bit of an insult when you’re paying a surcharge. Ich kann den Service oder was anderes nicht brechen, aber das fühlte sich ein wenig unnötig zu tun.

Das Personal war wirklich hilfreich und erlaubte mir, früher zu prüfen, da ich am Tag während der regelmäßigen Check-in in Stunden weg war. Das Zimmer war nett mit einer guten, heißen Dusche, aber es gab einiges Schlauch im Dusche. Nichts zu schlecht, konnte mit einem harten Schraub entfernen.

We’ve stayed at the hotel before and this stay felt like things have changed, not for the better. It’s a 3 star hotel and it’s not cheap to stay there so one expects a relaxed, positive atmosphere and experience. The breakfast on our first morning was very poor. Stewed coffee in a thermos on a table to help yourself to. The food was self service with limited food options which were only luke warm. Our second morning breakfast was slightly better with table service and a menu for us to order from but the option for hot food was just a full English breakfast included in your price (we booked a B&B stay), but if you wanted anything else (eg eggs benedict or porridge) you pay a supplement. What? We had a disappointing experience on our departure day. We couldn’t get hot water out of the shower so decided against having a shower. Loud banging on our door frightened the life out of us. Not a knock and wait but incessant banging. Opened the door and in barged the housekeeper and receptionist. ‘You running the shower or bath?’ Barked the housekeeper as she barged into the bathroom. We explained that we’d been trying to take a shower but couldn’t get hot water. The two of them then proceeded to have a conversation between them, referring to us as ‘they’, suggesting that we’d done something to the shower switches to make them stuck as they couldn’t move them. Apparently water was overflowing down the wall outside and they assumed it was from our bathroom. We explained (to be ignored in a very impolite way) that the switches hadn’t moved for us either but as the water had been the right temperature yesterday we’d had no reason to fiddle with them. The whole experience was a rude and unprofessional one and there was no apology for it. We thought that the service was appalling and really coloured our view of our stay as we were leaving that day. Service seems to have deteriorated at the hotel. A couple of other times we were left standing at reception or the bar whilst the person servicing said reception/bar ignored us. A simple smile and acknowledgement that we’d been seen and they’d be with us in a moment would suffice. Won’t be back, sadly. The hotel is in a beautiful location but sadly can’t live up to its potential.