Finde Hotels in Trouville-sur-Mer

Das kleine Boutiquehotel liegt in einer sehr schmalen Gasse unweit des tollen Strandes. Das sehr saubere und chic eingerichtete Zimmer war zwar nicht groß aber komfortabel eingerichtet. Das Bett hochwertig und bequem. Das an sich sehr gute Frühstück mit regionalen Produkten (wir saßen immer im kleinen Innenhof) war bis auf den Kaffeé ausgezeichnet - für einen (leider schlechten) Cappuccino oder Espresso musste man extra bezahlen. Das gesamte Team sehr freundlich und bemüht. Einzig die Parkplätze sind hier eine mühsame Sache! Entweder man bezahlt oder macht sich geduldig in kurzer Entfernung auf die Suche. An der Rezeption gibt es dafür auch einen Plan wo man gebührenfrei parken kann. Unser Zimmer hatte keine Klimaanlage! Alles in allem eine Empfehlung für entspannte Tage!

We stayed 12 days in this hotel close to the beach which is far away from a 4* hotel. The welcome area is cozy and nicely decorated. The rooms style on 2nd floor has been refreshed and it is calm except in case of incredibly noisy DJ sessions with yelling guests that took place twice in the hotel lobby. The cleaning service is badly organized, often cleaned the room after 4 pm and forgot it twice due to missing staff. They regularly forgot to renew the towels, took our sponge to clean baby bottles and the last day they threw away my Garmin heart rate belt that I forgot in the bathroom instead of giving it to the welcome desk. The hotel staff is polite and joyful but overloaded and understaffed. The breakfast is full of unfreezed bread, croissants and jam in huge glasses that are served every day in the same receptacle. The guy and the young lady that served and tidied up the breakfast room were inefficient and impolite. The baby chair was not cleaned and still dirty the next day. Tea selection was not refilled, The same completely moldy raisins were served 2 days in a row just as if the young waitress had not checked the food at all. The microwave in the lobby used to heat water for baby milk was very dirty from the beginning to the end of our stay. The rental bikes are in bad shape: 2 of them with flat tires and all with small wheels and frame. You can relax in this hotel but should not expect a 4* spa hotel. The price is too high for a low 3* hotel!

Here are the main points I highlighted during my stay at Hotel Le Fer a Cheval: 1. Room - the room wasn’t renovated at all although it was advertised as such. Rather the room was outdated and had a lot of cracks and even mold. 2. Room temperature - the room was extremely hot with no ability to cool it. Opening the windows helped a little but there are huge drawback to keeping them open (see 3 below). 3. Noise - I mean LOTS of noise - locals, tourists, cars, delivery vehicles - 24/7. Also, there are several restaurants on the street which are opened late. Therefore, expect sleepless nights. 4. Bed - the bed and the pillows were very uncomfortable which, combined with sleepless nights, will give anyone a headache. 5. Toiletries - zero! There was a bottle of shower gel / shampoo but it was empty. 6. Staff - staff were nice but only up to a certain point. Accommodating a reasonable request is not something one should expect from them. The bottom line - value for money is 1 out of 10 so I would stay away from this place.

I visited this hotel and spa back in 2019. The experience was then decent. With the re-opening of the Spa in late 2023, I decided to give it another go. What a huge mistake. I did book a room with a ”cycle équilibre” program of treatments and was really looking forward to my experience, especially in the light of the fact that the package (hotel and spa treatments) costed about €2,500. Arriving at the hotel was a non-experience. There was only one person at the check-in desk doing her best on a busy day. Being a Platinum member of Accor, I had no expectation of anything (Accor All probably being the worst loyalty hotel programme around). But it was odd not to have any polite mention of acknowledgment of membership along those lines : ”Thank you for being a loyal member. We are aware that as a Platinum member, you may be entitled for a room upgrade. However, at this time, we are unable to offer you one and we are sorry about it but we do value your custom”. Only ”have you been here before”, ”yes”, ”here is your key”. And what about the spa treatment programme : ”go and see the spa about it”... The room was decent but extraordinarily small. The open bathroom in the middle of the room is really not a great experience. The meals were very nice but service was extraordinarily slow (and the waiters would readily acknowledge it). However, it was the spa experience that was the worst : the ”programme” was nothing more than a mix and match of treatments offered with absolutely zero consistency. My first treatment was a computer assessment of general heatlth. The therapist had no knowledge of how it all worked and the session ended up being her reading out what the computer was generating and offering silly advice (to sleep better, go to bed at consistent hours... really?). Some treatments were unavailable (you would be notified while waiting for the treatment outside the room - ”oh sorry, the computer does not work” or ”cryo is unavailable”. As for the wet treatments, where to start ??? the therapists were obvisouly very yound and untrained (or recently trained). Most of them had absolutely no idea what they were doing. The whole experience turned out to be such a stressful experience and I ended up cancelling (without a refund) my last treatment as I got fed up with the really low level of professionnal standards of this spa. This gives the impression that the spa was upgraded merely to generate more profit but not to improve customers' experience. I will never return. I am not surprised. Accor Thalasso locations have been a real mess in recent years Dinard location left the Accor brand, Novotel Le Touquet is an unpleasant factory. Other Thalasso are getting old and not paying enough attention to customers' satisfaction. The only Accor location still worth a visit is Quiberon.

We first stayed at the Hotel Mercure in Trouville-Sur-Mer as part of a package deal through Brittany Ferries in August 2022, and our experience was so positive that we decided to return for 4 nights arriving Monday 7th August 2023, again through a Brittany Ferries package: We were not disappointed with our decision to return! As before, the hotel was clean, and our room was cleaned daily, and the location of the hotel is superb, just 2-5 minutes walk to the beach, and within minutes (or seconds!) walk of lots of local restaurants. A walk (or ferry) to Deauville, and the beach/boardwalk there is definitely recommended, but please see my previous review in August 2022 for more information on location, and on the hotel itself. However, the main thing which made us feel so happy to return was the staff at the hotel. All of the staff we encountered at Reception were both friendly and helpful. All spoke excellent English, although occasionally my wife would ask if she could practice her French, which was always agreed to, and then embarked on a conversation in French about various things, including our usual need for milk each day for our tea. (Du lait, s’il vous plaît, pour le thé. Nous sommes Anglais!). Specific thanks this year go to Lindsay for her help and patience, although, as stated above, all Reception staff are thanked! We again emphasise to the reader the advantage of booking through Brittany Ferries as this yields a very good saving compared to booking both the ferry and the hotel independently. Overall, again, a very enjoyable stay, and we hope to come back soon! Merci beaucoup!!