Finde Hotels in Nort-sur-Erdre

We had an issue with the floor of our bathroom being wet. After using the shower, we noticed it was leaking from under the bath. This was reported, but we were told as it was late it would not be possible to have it looked at. We were offered to move rooms, but as this was a joint room, we could use the bathroom of the other room so stayed. We mentioned the issue again the next day on check out and this receptionist was not aware but said she would have it looked at. The following day I had €200 deducted from my bank. I rang up to see why and was accused of making a mess in the bathroom, flooding it. I was told a technician could not find an issue and so it must be ‘guest error’. After multiple calls about the issue I finally received a call and was told that after a visit from a second technician, there actually was an issue and received an apology. While I appreciate the apology, I wasted a morning of my holiday worrying and dealing with this issue and do not appreciate having a random fine deducted from my card with absolutely no communication beforehand. There appears to be no system for staff to log issues reported by guests, as if the issue was communicated effectively to the morning staff, they would have been fully aware and would have had that staff members testimony. Instead I was told that they would have to wait until that staff member started later in the day to get ‘her side of the story’. In summary instead of receiving an apology for a fault in our room, we received an accusation and a fine. The poor communication made this all the worse. If this is the type of service Best Western are proud of, I will certainly not be returning or recommending your hotels.

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Que dire, l’accueil du personnel est chaleureux, la piscine chauffée est là….ce sont à peu près les deux seuls éléments qui méritent le classement 4 étoiles. La première chambre qui nous a été allouée avait des remontées d’odeurs nauséabondes provenant de la tuyauterie. Nous avons donc changé et la seconde chambre était une triple. Il a fallu nous-mêmes fermer le canapé lit qui occupait une bonne partie de la chambre. Les peintures de la chambre montrent bien leur âge, toutes émaillées. La chasse d’eau est capricieuse, il faut bien l’activer trois à quatre fois pour retrouver la propreté. L’eau du bac de douche s’effectue avec lenteur. Il y a un mini-bar…..vide….sans fraîcheur et de toute façon il ne fonctionne qu’à la demande. La tringle à rideaux laisse à désirer quand on veut fermer les rideaux. Ce Novotel est un Novotel franchisé qui ne correspond pas au standard auquel on est en droit de s’attendre. Cet établissement a besoin d’une totale restauration mais c’est sûrement un investissement conséquent…bref un Novotel extrêmement décevant.