Finde Hotels in Port Romà

The beautiful old buildings that make up the hotel are in the most picture perfect village of Altafulla and our expectations were v high for our little Spa Break. First Impressions : our suite was basic, lacking in any personality or chic soft furnishing touches. It felt very cold, clinical and like an unloved basic air b n b not a supposed 4 star historic hotel. The living area was also super dark, no real amenities in the bathroom besides nailed to the wall shower gel / shampoo. No luxe touches at all, no mini bar, coffee maker… nothing that I’ve come to expect from a European 4 star hotel. The lovely Italian male receptionist couldn’t have been more helpful tho he moved us almost immediately and continued to help us throughout our stay despite our issues so 5 stars for him. The housekeeping staff was also lovely and our waitress in the super fancy resto. Here are the list of issues that the hotel need to address: - Sinks are still shallow the water just splashes back at you. V much style over practicality - only 1 bathmat in a room for 2 people - grill in shower came off and moved around - no rug , no paintings/ photos/ no coffee machine or kettle / no mini bar - no room service - no tissues / cotton buds / body lotion / conditioner - safe was not working I had reserved spa slots and massages n advance but when we arrived the Spa is NOT a spa it’s a tiny facility with a v small jacuzzi type pool big enough for 4 people and another tiny plunge pool all in a very confined space which feels claustrophobic with more than 2 or 3 people in. The sauna is tiny as is the steam room which was not even working. Never mind we thought we will brave the cold and go for a lovely outdoor swim … another reason we choose this hotel as according to the website the pool would be open, it was not ! It was being dosed with chlorine and we were not allowed in. The spa had double booked our massages and in fact they could only accommodate one of us the following day and the therapist was one hour late as her car had broken down and when she did arrive made no apology, made my friend wait until she’d had a coffee and then administered a very poor massage with next to no pressure despite being asked several times to go harder. She didn’t ask any health questions about allergies or injuries …. Shockingly poor ! The dinner at the restaurant was v good if a little fancier that what we fancied but the pizza resto wasn’t open. The lighting in the restaurant v bright and lacking ambience as a result. The winery trip was interesting and the village is fabulous with a couple of great bars and restos and an amazing deli. It’s a shame about the hotel as it could be spectacular if the management spent some money on some tweaks that would make a world of difference to the guest experience. A good interior designer could help to warm up and personalise the gorgeous old buildings

Hotel is not set up for tourists, no trips or buses running.. no shops near by that was open., a ten minute walk on the beach front to a handful of bars and shops , no English guests and mostly Spanish..Reception ordered us a taxi daily to callafel, which is 15 euros one way and 10 minutes away, beautiful beach there and lots of shops and bars. One hour on the train will take you to Barcelona which was 15 euros return each , 5 mins in a taxi to the train station. It was very busy in Barcelona and noisy with heavy traffic and packed with tourists. The train station is underground so remember how to get back....the hotel food is good, lots of fresh fish being cooked and meats, fresh fruit and cakes..did not see any all inclusive snacks in the day time,but maybe you had to ask. Rooms was comfortable and seaview from the balcony. Beds comfortable with soft bedding. Would not return, only because we prefer to be surrounded by shops and a 10 am check out is too early when you have a night flight, we kept asking to pay for a late check out but they will not tell you until 9am on check out day, which is madness when you still have to get packed and ready to leave by 10am incase it's a no . We felt like they should know who is arriving ahead so checked out at 10am . All inclusive runs out at midday on departure day. Nice hotel but nothing to do.

Das Hotel braucht dringende Reformen. Nicht alles ist gut. Frühstücksbuffet mit sehr niedrigen Qualitätsprodukten. Schreckliche Saft, Kaffee und warme. Gute Lage. Gute Aufmerksamkeit auf der Rezeption. Während des Frühstücks, allgemeine Personalausweichung. Zimmer mit sehr alten Möbeln.

Hemos pasado unos días de vacaciones en familia. La comida estaba muy bueno todo pero faltaba variedad era o un plata de pescado o un plato de carne, luego estaba el buffet de ensaladas y con eso nos arreglamos, todos los días había pasta que los niños es lo único que han comido, favor es que poco pero todo estaba muy bueno. Las habitaciones por amplitud bien, lo malo que han habido días que a las 4 de la tarde aún estaban sin hacer y pues claro si quería ir a descansar un rato antes de ir a la playa te tenías que esperar o irte sin echar la siesta. Luego teníamos todo incluido y una de las tardes un camarero italiano (lo digo por identificarlo de algún modo) fue muy desagradable y dejó a los niños y a los mayores sin merecer, ya que cerró el bar de la piscina y nos dijo que no había nada ni nadie para ayudarle a dar las meriendas, cuando anteriormente sólo había un chico sirviendo y no necesitaba ayuda. En fin que los niños no merendaron. Que conste que lo comunicamos en recepción para que mandarán a alguien pero aún así el señor cerró el chiringuito. El personal todos muy amables y atentos menos este señor que fue desagradable desde el primer día, y no lo digo yo sólo lo decía todo el mundo. Pese a todo lo hemos pasado bien y sobre todo hemos descansado un montón ya que las habitaciones son muy silenciosas. Un saludo.