Plane deinen Aufenthalt in Grau I Platja

Completely comprised by the worst checking-in experience of our lives 5.0 Liked · The breakfast buffet was very good. Excellent coffee, good variety of options. Nice breakfast room, not over crowded. Disliked · Checking in at reception was the worst experience of many years of checking in at many types of hotels, in many countries, for both business and pleasure. It was the most unwelcoming process, where my wife and I felt like potential criminals. We had paid in full, in advance, when making the booking, for the six nights. That's fine. We were asked for our credit card to be scanned for a pre-authorisation. Why? we asked. ”Its for security for the room” we were told. My wife asked ”is this in case we damage or trash the room”. The receptionist smiled and nodded. Then came the ”terms and conditions” which we were asked to sign. This was four A4 pages of small font script, in SPANISH. ”Fine we said, Can we have the English version?” We don't speak Spanish and are from Ireland. We can't sign a four page document we can't read. Besides which we are fully paid in advance and you have additionally taken an authorisation of our card for any damage that we cause. What further assurances are required in a four page document. We explained very calmly and politely that we can't sign a document we can't understand. Another receptionist colleague offered to translate the ”important bits” of the document for us verbally. We declined. A signature on a document is a legally binding acceptance of the document in its totality. Ignorance is no defence in law. They had another mini conference about this with what appeared to be a shift manager, ( who didn't acknowledge us or come over to where we were standing at reception) and then they advised us that they would translate the document using A.I. but after another 15 minutes of us waiting then announced that they couldn't translate it. They would allow us to complete check-in and if we came back to the reception desk the following day they should have a translation for us to sign. We didn't go back to the reception.

Het hotel ligt vlakbij het strand. Het hotel was heerlijk. Fijne keuken, prettig personeel en een zeer goede ligging. Kamer is ruim. Wel 1 minpunt. Er schijnt per 1 september 2023 een wetswijziging op het gebied van roken te zijn in Spanje. Dit is echt afgrijselijk. Er mag namelijk overal gerookt worden op het terras (Ook het overdekte stuk). De stank is vervolgens in de lobby te ruiken. Er wordt zelfs bij het zwembad gerookt! Mag niet maar dat interreseert de roker niet, die gooit zijn peuk gewoon in een plastic glaasje met een bodempje vocht, heb je geen asbak nodig, toch? Tip voor het hotel, maak het hotel echt rookvrij en creer een kleine ruimte bij de trap van 4 bij 4 meter waar alleen daar gerookt mag worden. Parkeergarage is er maar die zit wel gauw vol. Dus wees voorbereid. Parkeren in de buurt kan en is gratis maar erg druk. Wij komen zeker terug!Complimenten nogmaals voor het hotel.

My main issue with this hotel is that it gives an entirely false image of itself on hotel booking sites. We picked it based on the pictures of its pool area and grounds. The images give the impression that it's a larger and a more chic hotel than it actually is. It's a no frills hotel, and that's fine if that's what you know you're getting. And it was not the cheapest option either. The location is good, just three streets from the beach, and it was clean but the breakfast is basic and not very appealing. Not worth booking in for breakfast. It says that it has a gym, it does not. It claims to have poolside parasols, well at one end of the site it does but actually by the sun loungers it's bare and exposed and nothing to help shade you - not great when it's hitting 40. It also claims to have a garden - again it does not - it has a couple of planters with a couple of palm trees. The room we had was basic but fairly clean. The bathroom lacks shelving and towel hooks, so not very practical for a family - there's little space to hang up wet swim stuff or put your toiletries. Also, be aware that if you have small children there is not a separate pool - there is a shallow section at the end of the main pool and it's not very large so again not the most practical space and it gets very busy. Twice I raised the difference from the booking site information and the reality with the reception - but all I got was first, someone being rude and the second time someone just looking embarrassed! If you are looking for a basic space to just sleep in while you explore Gandia, and you get it at a reasonable price, then fine. However, if you want a hotel you can hang out in then I would avoid it.