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The hotel occupies one of the most distinctive buildings in St Konstantin and Helena and enjoys taking a central location next to shops and cafes. In fact, the breakfast is served in a local cafe rather than in the hotel itself (although hotel guests can't eat breakfast in the garden for some reason.) The breakfast food was delicious. The reception is polite, rooms are clean. Our room was on the small side (at the expense of large balcony) and the shower and basin are IN the rooms and not in a separate en-suite which means you can only share with people you know very well! ;-) A couple of minor complaints that let the hotel down are the fact that while there is a coffee machine and coffee pods in the room, guests are charged per drink. There is no bottled water (free or paid for) in the mini bar to use to make coffee and there is no provision of milk, nor milk powder. We went to reception to ask for some but they said they don't provide this. The single use shower gel shampoos and miniscule. The lighting is poor around the mirror...there is a hanging light next to the mirror so I can't see to put my make up on. However the fact that access to the Aquahouse Spa is INCLUDED in the room price is a great benefit and compensated for these irritations. Also, had we booked with more notice, the room would have been cheaper. As it happens, we paid a high price for booking at short notice which probably affected how I felt about the Primorski's value for money.

This is one of the most beautiful hotels we've ever stayed at. The room was spacious and modern, the spa was fantastic, and the exterior pools and gardens were equally impressive. Everything was spotless, and we appreciated the attention to cleanliness. We also found the price reasonable, though it was off-season. However, there were several disappointments that took away from the overall experience. Starting with the restaurant: it was crowded, with long queues and very basic food options. At times, the food was even undercooked, which raised health concerns. This made dining stressful rather than enjoyable. Additionally, we noticed some guests were inconsiderate and even smoked in their rooms, causing the hallways to smell unpleasant. At one point, smoke even reached our bathroom from another room, and though we complained to the reception, the only response was to spray an air freshener. This lack of enforcement around the ”no smoking” policy was frustrating, especially for a wellness-oriented hotel. The hotel staff also permitted guests to reserve beach chairs with towels, making it difficult to find seating. This seemed unregulated and added to the sense of disorganization. For children, evening entertainment options were practically non-existent. There is a small playroom, but with limited games, it felt overcrowded and insufficient for the number of children. Furthermore, the cost for charging electric vehicles was the highest we've encountered, making it feel unreasonable. The thermal house nearby was a decent experience, though I recommend bringing your own towels and bathrobes from the hotel. Despite asking prior at the reception, we were told they would be provided there but we found out when getting there that we had to pay extra. Finally, the WiFi was poor, and although there was a Smart TV in the room, it wasn’t connected to the internet, limiting its use. Overall, we don’t plan to return. If management continues to tolerate inconsiderate behavior and doesn’t improve service quality, it risks alienating guests who value a more respectful and pleasant environment.

Wir empfehlen das Hotel von ganzem Herzen weiter. Erstens ist die Sauberkeit vor allem zu loben, und zweitens sind die Mitarbeiter alle sehr freundlich, wir, die die bulgarische Sprache nicht beherrschen, haben kein Unbehagen verspürt, alle haben auf die erste Anfrage hin geholfen. Drittens ist das Frühstück sooooo lecker. Und das Besondere: Der Besuch des Aqua House ist im Preis Ihres Aufenthaltes inbegriffen. Wir haben unsere Zeit dort genossen. Generell würde ich gerne wieder in dieses Hotel zurückkehren. 28.03.24