Borgo Canonica

We just checked out. The property is gorgeous but the service is terrible. This is a “5 star” property managed by some of the most inhospitable and unfriendly people in Italy. It is evident the staff all hate their jobs. Breakfast was painfully slow every morning, due to one staff member responsible for all coffee orders and hot dishes for the entire hotel (and she was in a miserable mood every day.) I might have been willing to overlook this, until what I experienced at check-out. Right after paying my (2,000€ !) tab and packing up the car, my wife and I sat down at the pool until our afternoon flight. Unlike every other hotel in the world, apparently this not allowed. The receptionists told us we had to leave immediately since we are no longer guests of the hotel. We tried to discuss this but she did not budge. Not only have I stayed in hundreds of 5-star hotels, I work in hospitality management. Never, ever in my career have I experienced a hotel that won’t let you hang out by the pool after check out if you have a later flight - this costs them nothing (in fact, usually it generates some extra bar revenue), and ensures your guests leave relaxed and happy. Basic hotel management, but I guess a foreign concept at Borgo Canonica. There are dozens of trulli hotels around Puglia. For 450€ a night one should absolutely expect far better service than this. What kind of hotel infuriates guests on their way out the door?

This is a stunning hotel. We were upgraded to a beautiful suite in a trulli - magical. The pool was great and the staff helpful. The thing that made it perfect, however, was the food. It was incredible, the best we had in our three weeks in Puglia. The chef is incredibly talented. The only thing I might change would be the lighting in the restaurant. Somewhat over bright. Maybe invest in a dimmer switch and some candles, low level led lights for the tables. This would make the dining experience perfect.