Albergo Dell'Agenzia

While the outside of Hotel Albergo Dell'Agenzia is stunning, the overall experience left much to be desired. After being wowed by the property's beautiful exterior, the rest of our stay was somewhat disappointing, especially considering the hotel's high star rating. The lack of customer service was a major letdown. There was no doorman to assist with our luggage upon arrival, and the young bartender simply watched as I struggled to open the door, rather than offering to help. It was only after I had to explicitly ask him for assistance that he begrudgingly opened one side of the door, still making no effort to help with our bags. The cleanliness of the room was also sub-par. We left our used towels in the bathtub, as the room instructions indicated, but rather than replacing them with fresh towels, the housekeeping staff simply hung the dirty ones back up. This was an appalling oversight. Additionally, the gym and pool area did not have WiFi access, which was an inconvenience when trying to stay connected during our stay. Overall, while the property itself is visually impressive, the lackluster customer service and lack of attention to cleanliness really detracted from our experience at Hotel Albergo Dell'Agenzia. I expected a higher level of quality and care from a hotel of this caliber.

We booked the most expensive suite, for two nights. The suite itself was large and very clean, however, the view is of a roof before you look beyond to see some beauty. The food for dinner was outstanding, as was our server! The problem, for us, was the service upon check-in. We had bags and our own car. There was no offer to help with bags, and no explanation about where to park. We were told we could pull the car up and THEN learned from another employee there was underground parking, which was great! Finally, two employees stepped up and brought a requested bottle of wine and were very kind. Soooooo, perhaps on any other day service may have been outstanding. We travel throughout Italy each year, by car, and this place was one of the worst experiences, for the cost.