Val and Ian J
24. Mai 2025
The staff we met on reception and on the dining room were smashing, polite & helpful, especially the staff at breakfast . Room number 4, a feature room was on the whole disappointing, to be fair when I asked for things they were provided eg very slippery shower floor so I requested a bath mat, no tissues in the room, I do not travel with my own box! Bathroom bin was replaced when I showed a photo of what seemed to be black paint all over it, the shower ceiling had peeling paint and the floor was stained and grout missing. A feature room is one of the most expensive rooms and lacked the 'little somethings'...cobweb on a lamp and bedside lamps hanging by their wire so they could not be directed so book reading at night was done with a main lights on. As I said, staff very nice but no identity badges so I did not know who I was talking to unless Iasked. Staying in another chain,Coaching Inn Group, the rooms do have little extras eg, digital radio and digital TV. The fire alarm went off at 6.30am 22nd, apparently by someone having a hot shower, so I was told! Room 4 has a narrow door to fit through, it hits the wall as you enter, plus an alarm that sounds if not closed properly which has been pulled by so many guests the door handle and panel were loose on the outside, alarm sounded everything to closed the door. Over £400 for 2 nights expected better quality, hole on the throw on the bed, slicker finish all round needed, as I said though, nice staff.
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