Le Vieux Cep

We recently stayed in this hotel and are disappointed. **Room Cleanliness:** Upon entering the room, we noticed that it was not properly cleaned. There was visible dirty almost everywhere. **Dining Area:** The dining area was another area of concern. Many of the tables were dirty and not promptly cleaned after guests left. This created an unpleasant atmosphere during meal times. The dinner served was not at the expected level. Also the breakfast is too expensive for what it is in reality **Reception Service:** The reception staff were not welcoming or helpful. Staff preferred to watch video on their mobile phone and seemed indifferent and did not provide the level of service expected from a hotel of this caliber. When checking out nobody asked how our stay was nor greetings for the day. Overall very poorly trained and unmotivated staff. Overall, our stay was disappointing, would not recommend this hotel based on our experience

Very nice experience and amazing setup with plenty of greeneries in the yard. Amazing and breath-taking view of the mountain from the bedroom. Personnel was very welcoming and charming. Sports and spa amenities fitted nicely in the decor. Interesting choice for buffet. And the creole touch in the design/decor gives a real cosiness.

We stayed one night but wished we stayed for 2 nights. The hotel is really nice. The staff were really attentive. Cilaos is a really pretty village worth the drive. The views from the hotel is amazing. There are a few walks you can do from Cilaos.

Nous avons passé un super moment comme d’habitude. Personnel très agréable (accueil, massage, restaurant)