Melanie R
16. April 2025
Visited The Residence for the first time in Sept 25. What can I say but wow. This hotel is fabulous. We had a standard room which was beautiful. Had all the amenities you could think of even pillow mist. Hairdryer, straighteners, beach bag the list goes on. Premium drinks in the room along with soft drinks and a draw full of snacks should you need them. Food and drinks plentiful and delicious, we couldn’t believe the choice we had. The staff are in a league of their own. Attentive, courteous and very friendly, they will bend over backwards to help you in any way they can. I have never experienced service like it. We tried all the other restaurants which you have to book and all were very nice, basilica was our favourite. Booked cabana for our wedding anniversary and were waited on hand and foot for the whole day, definitely worth the extra pennies so please book if you are celebrating a special occasion. The cabana was decorated with a couple of balloons and we received a cake and champagne which was a lovely touch. Absolutely gutted we can’t make it this year but booked for sept 26 and bringing my parents as I can see this becoming a regular fixture in their holiday plans once they have experienced it. The only tiny niggles I had was the bins in the toilets should be pedal pins so you don’t have to touch with your hands, a proper rubber bath mat for outside the shower as I slipped and badly injured my knee which had took a good 5 months to heel. Lastly during dinner service there was 2 nights out of the 14 my outlook was a pile of dirty plates which had been collected for washing but were not moved for the duration of my meal which wasn’t very appealing. Maybe somewhere to house them out of sight until they can be collected would be something to think about. Other than that superb and counting the days to our return. Please keep up the fabulous work and high standards
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