Crowwood Hotel and Alba Restaurant

I have left 1 as I couldn’t leave a minus. This is by far the worst hotel I have ever had the misfortune to stay in. The room had a double bed and a board that I assume was meant to be a single bed. It had a wooden beam down the centre which made it impossible to sleep on, I asked the girl at reception for a proper single bed or thick mattress to be put in the room but was told it was not possible and kept asking me if I wanted the double bed removed and 2 singles put in which clearly I didn’t. At breakfast there was no one there and I had to go through to the kitchen to find someone, there was no menu so had no idea what the options were. The toaster had an extension cable running across the top of it so I was reduced to only being able to use half of it or run the risk of fire. While eating breakfast that was shocking, there were members of staff walking around on mobile phones with hoodies and walking past with plates of samosas. I had originally booked in for 3 nights but due to the lack of customer service we decided to leave a day early. I checked out and confirmed that I wouldn’t be charged for the extra night and was told by the receptionist that I 100% would not be charged. I checked my bank and found that they did charge me for the night we didn’t stay. I spent 2 weeks trying to speak to the manager and was told they were in after 1200 then got told they were in after 1700 then they were ill only to be continually told that they do not give refunds. Absolutely disgusting behaviour that cost me £150. I would avoid this place at ALL COSTS and instead sleep in your car or in a park both of which would be better than this hotel.

We stayed here in October, the room was nice and comfortable and warm, the bathroom was modern, I noticed a few little marks on the bed sheets but nothing major, the one thing is the house keeping does not knock before coming in, the first time it was an accident she thought a different room said no to housekeeping, and then on our last night we put a chair infront of the door because it kept rattling at night and in the morning house keeping unlocked the door and burst into the room past the chair and realised we were still in bed and didn’t say sorry or anything, just left and this was at 10:20 - 40 minutes before check out, it was very disappointing, I did feel very uneasy in the morning when house keeping were in the hallway because I wasn’t sure if they were going to come in or not… besides that everything was nice and I would recommend it just if the house keeping knock first 👍