Elephant Trail Guesthouse and Backpackers

服務不到位

We upgrade to the "Garden Room" witch is supposed to be the best. What a joke! This is a dump. The bed was dirty, toilet seat broken and it looks like someone just had a shower, it was brown inside with dirt. Fridge in the room was not working. The air-conditioning unit looks like it came out of a war zone, it worked for 5 min then died, it is literally held together with duck tape. The room size is that of a prison cell and is purple. Upon arrival we had a tour, there is a shared kitchen with no utensils and a broken down fridge witch does not keep anything cold. There is a braai area but no braai grid or braai utensils. When we enqiured about this the receptionist said there is none and we can buy our own by the shops in town. The food they serve (no choice at all) looks like prison food and has an awful smell. There is also no vegetarian or vegan options. This is survival. The bar area is nothing like on the web site, it is the size of a single room, cramped, dark and decapitated. The whole backpackers is held together by a prayer and is situated in the hart of a rural area with nothing around but houses and nothing is in walking distance. The staff is extremely rude and unhelpful, any positive reviews was surely posted by them or there friend's. Rather burn your money or flush it down the toilet. This is really cheap and nasty. This is a horror show. Do not go there. Sic and discussed.

The accommodation is fine but the staff is below standard. Basic things you ask seems like a thing too much to do. Like asking breakfast, after that you get a stare "do I really need to make you breakfast?" The lodge has opportunity but lacks motivated staf