Gastnutzer
24. Februar 2024
A beautiful building and some lovely staff but ultimately is let down by lack of maintenance and investment for probably quite a few years now, the problems experienced: THE ROOM: Bad bits: - Heating was very noisy and squeaks occasionally. - Light switches don’t work properly, it’s like some puzzle game to get the right lights to come on. - Electrical plug by coffee machine dangerously loose! - Only other plugs dangerously placed over heater vent causing my USB plug to overheat (hopefully not permanently damaged) - Furniture is worm badly in places. - Shower head has not been descaled (probably ever) and so ends up shooting out very fine needle sharp spray in every direction apart from where it should be going and is probably the reason the shower now leaks cold water from outside of the shower head, which then drips (loudly) onto the tray for about half an hour. - TV has a permanent line down the centre of it. - Bath shower head leaks onto the floor when filling the bath. - towel rail is not able to heat the bathroom so very cold floor and ambiance - the huge egg shaped bath was interesting but would take about 2 hours to fill (we gave up and went to the spa). - Dirty dusty cornices. - threadbare carpets. - fridge falls out when opening the door. - Bathroom light fitting missing some decor bits. - not enough plugs in the right places. Good bits: - The bed was comfortable. - the coffee and tea facilities. - spacious room. THE SPA: Bad bits - pool temperature was tepid. - full body massage was amateurish. - booking system didn’t work, my partners facial was double booked so she lost that opportunity, although managed to rebook for when we were meant to be leaving in the morning. - hot tub (although not really that as same temperature as the pool) the controls on on the other side of the pool for some bizarre reason. Good bits: - Lovely staff. - clean changing rooms. The Restaurant: Bad bits - adequate to poor taste with a side of disgusting chips. Good bits - staff were lovely and offered to take the steak off the bill - the wine was good THE HOTEL: Bad bits - due to the single glazed windows throughout the temperature in each room differs, outside temperature here today is 4*c and inside the bar, restaurant and reception areas varies from 10 to 20*c depending if sitting near a window or by the fires. - tired unclean throw on window seats in bar area. - storage room in garden detracts from the wonderful garden. - only a few of the garden lighting to the car park and Spa work. Good bits - The staff are wonderful. - The cocktails. - The location is exceptional. - Saturday breakfast offering was tasty and well made. Overall, a disappointing experience, but the staff make up for the some of the flaws in the lack of maintenance and investment required.
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