Colchester Town Centre

Our room was clean, quiet and comfortable. Good location. The staff were friendly and attentive, so a big thank you to them. If only the free WiFi operated at the same professional level. The WiFi is DIRE and we were told the £5 upgrade wasn’t much better. So please Lenny, can you sort it out?

Second visit to a premier inn this week. Again the auto check in didn’t work, but this time the receptionist was really friendly and welcoming. Opted to have the “plus” rooms which were good. Hotel spotlessly clean and pretty new looking so everything was in good order Location is excellent for access to all of the main town centre attractions but in a very quiet road with hardly any traffic.

Well presented hotel with Great parking if you can get on. The staff really need to learn some customer service skills. Asked for extra pillows for the 4 of us to be told that there was 2 extra in the room. We said we knew this and then when we were given 2, delivered to the room they again pointed out that we had 2 spare already. I then had to say there were 4 heads so we did actually need the extra 2. Felt like they didn't want to give us any. Tried to book breakfast, on arrival we were told we needed to book breakfast as they get full but we waited till the next day. Sign up in reception saying that it was advised that we book breakfast but they wouldn't let us? When I pointed out the sign they took it down and said that they don't take bookings? When we went down for breakfast they asked for our room number, they couldn't find us then explained we should have booked in but as we were early we were fine. They couldn't understand how we couldn't book breakfast at reception. The room was compact for a family of 4. Normally have a bit of room to get out at the side but the room was so small my wife had to climb out of the bottom of the bed. Never experienced this before. Stayed in lots of premier inns over the years but this has been the worst customer service from all that we have stayed in across the country.

Recently stayed here over the weekend, was super pleasant and comfortable stay, the room was very lovely and cozy. Staff was really friendly and helpful with everything I needed I’d like to give a special thanks to Charlotte always had a smile and amazing personality, was always will to help Thank you premier inn :) definitely would return without a doubt

We booked the premier deluxe room mainly for the fridge for my daughters milk to be kept cold. Room itself was lovely fairly clean few minor things like carpet wasn't the cleanest but nothing to put us off. However the fridge wasn't even plugged in so had to try find that eventually got it switched on but woke up in morning and wasn't cold and all milk had gone off so bit of disappointment in that sense as paid extra specifically for that and didn't even work and was checking out in morning. Hotel could do with more staff members as prior to arriving days before emailed to check cot was in room no answer so called over 6 times and still no answer. When we got there no one was on reception so had to wait a while eventually someone came to answer the buzzer. Was great location for hotel and nice inside just more staff would help them alot.

Travelled here for work April 2025. Nice pleasant rooms, with good food at breakfast. However, food could have been warmer, but service was good. The surrounding areas were odd. A lot of nice came from the flats facing the hotel, with two adults shouting from their window as I walked to the station. Would be careful if I was to return. Other than that, OK.