Selina Chicago

This property's poor scores and negative reviews are justified. During my visit on a weekend, I encountered issues upon entering. While the staff, especially the Asian gentleman at the front desk, were hospitable, the overall atmosphere was lacking smiles from guests. My room had a mildew smell, noisy AC, outdated decor, and dirty carpet. I received a room change to a slightly better one, but it still had most of the same issues. Additionally, there was no housekeeping or fridge in the room, despite being a standard private room rate. Unless moved to a renovated room, I won't return.

I expected old, run down, and no extras based on the price I booked it for, but this was worse. Number 1, the AC not working would’ve been better, it actually blew hot air. So when I got into the room the thermostat said 80. After turning the ac on, and lowering the temp I waited for it to cool down. Couple minutes later I checked and the thermostat was up to 82. I check the vents and it’s actually blowing hot air. I ended up turning the ac off, putting a roll of toilet paper to keep the window up a little. Ambien was the only reason I was able to sleep.

What a total dissapointment. Right now, we are waiting for some from the front desk to show up to collect our luggage from the storage room, as well as other guests too to be attended. Long wait, but no one at the front desk. We had no cleaning service for the 2 nights that we stayed, slippery bathtubs, so it´s no safe for elder guests and my room had a permanent water dripping sound from the air conditioning system. No nice smiles at the front desk. Never coming back.

Unfortunately, the hotel was not up to standards. It is a very old building, and the room we stayed at, was not visually appealing (the pictures online, are not what you’re likely to book). The bathroom is from the 1920’s or older and it was not close to Millenium Park and Grant Park. To make matters worse, we bought and labeled our Trader Joe’s paper bag to keep our food inside the fridge to eat it for breakfast the next day, and it was STOLEN! The owner of this building needs to ultimately renovate the hotel and come up with a better system to not allow for people’s food to be stolen. At least there weren’t any bed bugs lol. That would’ve been a big NO NO for me.

Subject: Unfortunate and Distressing Experience at Selena Hotel, Chicago I'm saddened to share my deeply disappointing experience at Selena Hotel, Chicago. Over a week's stay, I paid over $1,500 and was consistently met with unprofessional behavior and felt a sense of discrimination. On my final day, I was inexplicably denied the right to cancel my reservation and check into my room, despite the lack of substantial evidence presented to Priceline to support the hotel's position. I was still billed $350 for a room I couldn't use. As a person with disabilities, I have protections under the Americans with Disabilities Act (ADA). The treatment I received at the hotel was disheartening, leading me to file a complaint with the ADA office. I would appreciate immediate contact from the corporate team of Selena Hotel, Chicago to address this concern. I don't want this scenario to be a burden for others in the future. I'm hopeful for a swift and appropriate response to this situation. I eagerly await your correspondence. Additionally, I had rented two rooms one night, following an incident where I had to switch rooms due to a loud noise coming from the water pipes. The new room had a smaller bed than initially promised, no air-conditioning, and the cable TV stopped working the first night. Despite my requests for maintenance and cleaning, the staff did not address these issues. Although I may appear youthful, I was driving a luxury vehicle and am not a minor. Yet, I was treated like one, which was wholly inappropriate and unprofessional. I had a conversation with another guest, ( we will call him Travis), he is a world traveler, and stays only at Selina brand hotels I had some of my art with me we got to talking about how my art might align with the Selena brand as I am a neo, abstract, expressionist. I was considering reaching out, but after this experience, I'm unsure of how to proceed. Despite this unfortunate incident, I've always been a fan of Selena Hotel, it was one of my favorite spots in Chicago, and I had plans to visit other locations around the world. Best Regards, Lyle D. Newby