Protea Hotel Lusaka Safari Lodge

We only stayed for one night at this fantastic lodge and wish we’d had a bit longer to relax here. The hotel had excellent communication in the lead up to our visit and due to my Bonvoy Platinum status, we got upgraded to a chalet with a deck overlooking the game reserve where impalas and kudus would wander close by. The service was excellent and they have clearly been very well trained in customer service and attention to detail. I felt appreciated as a Platinum status member and the staff went above and beyond to make us feel welcome. The dinner menu was varied and also included some Zambian specialities which we were very happy to try. Jenny the general manager introduced herself and made us feel very welcome in the hotel. In the morning after an excellent breakfast, we did a game drive in the reserve and saw a huge range of animals including zebras, warthogs, impalas, pukus, sable antelopes, tsessebes and more all inside the grounds of the hotel lodge. The hotel were also kind enough to organise our transport from the airport and inwards to our next hotel. Thank you for an excellent stay.

The lunch and service at Protea on this day was pathetic. It took 20 minutes to get food from the buffet table and another 20 minutes to get dessert. The food was so generic and uninspiring. The cake at the dessert table was cut into thin slices thinner than a slice of bread and you were not allowed to get more than one slice. The custard was flat and tasteless. On the overall the quality of cooking has deteriorated and I would not recommend anyone to eat from this place. Its creepy. There's no value for money eating at Protea Chisamba.