2 ถนน NHA Wat Kaet 1 Alley, Tambon, Chang Moi, Chiang Mai Province, 50000, ThailandHoteldetails anzeigen
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Preisgarantie
1 Nacht
Gästebewertungen
4.6/5
Großartig
57 Bewertungen
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Lage4.7
Ausstattung4.5
Service4.5
Sauberkeit4.6
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Anonymer Benutzer
zimmer (suite)(rajah brooke)
Aufenthalt im Apr. 2024
Pärchen
12 Bewertungen
5.0/5
Hervorragend
Gepostet am 20. Juli 2024
Great, highly recommended! Tucky is very enthusiastic
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Antwort der Unterkunft: 尊敬的客人, 非常感謝您的反饋!我們很高興您對我們的服務感到滿意。如果您還有其他問題或需要進一步的幫助,隨時告訴我哦!
Mega traveller
Ost-Borneo-Suite
Aufenthalt im Aug. 2023
Familie
3 Bewertungen
2.2/5
Gepostet am 29. Sept. 2023
All in all a very disappointing experience. Here’s an overview of my experience:
- room(s): booked the Borneo suite (room #6) located on the ground floor. First impression highly negative as the room had a strong stench of humidity which literally took me by the throat. We had to move to another room after the second evening because the other travelling party was sick due to (allergy / asthma attack / constant coughing) the disgusting smell permeating every area of the room. We finally moved on the third day to room 8 which is one level just above room #6. Although not perfect, it was certainly an improvement. Probably because the room benefits from more sun exposure. The heritage style of the bathroom is very nice but obviously takes a backseat to the horrendous sanitary condition of the room. I was a bit underwhelmed by the staff reaction to our predicament since the first reaction was to suggest adding a dehumidifier in the original room. Only after intimating we would leave the hotel did we get a change of room. Overall, this is probably the worst room experience I’ve ever had (that includes cheap hotels during my student days) and I find it stunning that rooms which are clearly not fit for occupation are offered to clients especially considering the hotel seemed relatively empty. We ultimately left one day before since we were left with health issues and had to spend most of the time on the terrace.
- facilities: (a) the swimming pool looks nice if you’re an instagram type but I didn’t manage to use it since it was not heated (there is little to no sun exposure at least in the afternoon so quite chilly), (b) the gym is fine if you stick to stationary bike or treadmill. The weights / machines section is essentially non-existent. Went to a professional and well equipped gym (Pump gym) about 25mn walk from the hotel (brisk pace) which charges THB 100 per session.
- restaurant: from a visual perspective the restaurant looks nice (there’s only one I believe). The breakfast lacked in terms of variety but the quality was pretty good. Tried an in-room service the last evening as we were too exhausted to exert ourselves to walk to the restaurant. The food was OK but nothing special. Try Wanlamum near by which offers good Thai food at decent price and a nice setting by the river.
- hotel premises: the hotel, the garden area and the bar / restaurant look great. Found it annoying that the cleaning staff spends the whole day cleaning the leafs in the garden area. You get this constant broom sound from very early morning.
- service: found it to be uneven. The staff at the restaurant were very nice and helpful. Didn’t like being pitched twice an airport transfer at THB 1,100 (the airport is about 15 mn away). Do yourself a favour and just use Grab. The only compensation we were given for our lousy experience was a write off for a 5mn local call from the room fixed line phone. Never saw anybody from management taking an interest in our predicament.
- location: the hotel is not exactly close to the city’s areas of interest but very straightforward to move around by ordering a car via Grab.
It pains me to write such a negative review since I really wanted to like this place but our whole trip in Chiang Mai was completely wasted as my travel companion didn’t have the energy to move around after the second day and we had to cancel all our plans including excursions. It’s now 3 days since leaving the hotel and we have yet to be entirely on our feet due to the health issues we picked up and the rest of our trip in Thailand in likewise totally ruined.
I’m sure some people will like the hotel (maybe some of the rooms with better sun exposure do not stink as much) but if you have issues such as asthma, allergies or maybe you are a person of a certain age I would highly suggest you try another hotel especially when you consider this is one of most expensive hotel in the Chiang Mai region.
Übersetzen
Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay at our hotel and for taking the time to share your detailed feedback. We deeply apologize for the numerous inconveniences you experienced during your stay.Firstly, we are truly sorry for the issues with the room’s hygiene and air quality. We understand the discomfort caused by the humidity and odor, and we regret that our initial response did not meet your expectations. We will conduct a thorough inspection and make necessary improvements to ensure such issues do not recur.Secondly, we acknowledge the concerns regarding our facilities. We will reassess the heating system for the pool and the equipment in the gym to provide a better experience for our guests.Regarding the restaurant and breakfast, we will communicate with our culinary team to enhance the variety and quality of our offerings and improve the in-room dining experience.We also take your feedback about the hotel environment and service seriously. We will enhance training for our cleaning and service staff to ensure a quiet and comfortable environment and improve service quality. Additionally, we will review the pricing and communication of our airport transfer service to avoid any inconvenience.Lastly, we are deeply sorry for the health issues you and your travel companion faced, which affected your entire trip. We understand how disappointing this must have been and sincerely apologize for the impact on your plans.We appreciate your feedback as it helps us improve. We hope to have the opportunity to provide you with a better experience in the future.Best regards,Hotel Management Team
Gastnutzer
Ost-Borneo-Suite
Aufenthalt im Dez. 2022
Familie
1 Bewertungen
4.7/5
Wunderbar
Gepostet am 1. Febr. 2023
It’s a very nice and pretty hotel with friendly stuff, the location is okay given that it’s a quiet and chill place to stay and not too far from the central. The breakfast was alright if only they can have more variety. They have this butler service which can help you arrange everything you need for the trip which is pretty convenient. Overall we enjoy our stay here and hope to visit again!
Übersetzen
Antwort der Unterkunft: Thank you so much for your kind words and valuable feedback!We are delighted to hear that you enjoyed your stay at our hotel and found our staff friendly and helpful. It’s great to know that you appreciated the quiet and relaxing location, as well as the convenience of our butler service.We also appreciate your suggestion regarding the breakfast variety. We are always looking for ways to improve and will certainly take your feedback into consideration.We look forward to welcoming you back in the future. Thank you once again for choosing our hotel and sharing your experience!Best regards,Hotel Management Team
Ganzaodebeijing
Ost-Borneo-Suite
Aufenthalt im Febr. 2025
Familie
29 Bewertungen
5.0/5
Hervorragend
Gepostet am 18. März 2025
非常滿意的一次入住體驗,小而精緻的酒店,下次去清邁還會住!
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6/8
Antwort der Unterkunft: 尊敬的貴賓,非常感謝您的好評以及選擇入住 137 Pillars House。我們很高興得知您在這裏度過了一次滿意的入住體驗,並喜歡我們小而精緻的酒店。期待您的下次光臨,歡迎再次回到清邁!祝您旅途愉快!誠摯問候,137 Pillars House Chiang Mai
Gastnutzer
Louis Leonowen Pool Suite|Louis Leonowen Pool Suite
Antwort der Unterkunft: 尊敬的客人,非常感謝您與我們分享您的經歷。雖然這次洪水是一次前所未有的天氣事件,但我們非常感激我們的團隊能夠在如此艱難的時刻協助並確保您的安全。您對員工敬業精神的讚美對我們意義重大,尤其是知道他們為提供舒適和支持所付出的努力。我們一定會將您的感謝傳達給前廳部副經理和整個團隊。我們真誠地希望在未來能再次歡迎您。我們酒店將於10月28日重新開放,期待再次迎接我們的貴賓。再次感謝您的理解和信任。希望這對您有幫助!如果還有其他需要,請隨時告訴我。
Antwort der Unterkunft: 尊敬的貴賓,謹代表 137 Pillars House Chiang Mai 的管理層及全體員工,衷心感謝您選擇入住我們的酒店。能成為您的下榻之所,我們深感榮幸,也真誠地希望您的入住體驗愉快而難忘。在您入住期間,我有幸每天與您交流,無論是在酒店寧靜優雅的庭院,還是在前台,每一次互動都令人愉悦。我也非常高興親耳聽到您表示對這次入住感到滿意,並且無需額外的協助。然而,我們非常珍視您的寶貴反饋,並深知它對於我們不斷追求卓越服務的重要性。在此,誠摯向您表達歉意,若我們的管家服務或行李運送未能完全符合您的期望,我們深感遺憾。您的意見對我們來説極為重要,我們將認真傾聽,並不斷改進,以確保每一位賓客未來都能享受到更完善的服務。我們真誠期待您的再次光臨,並希望能為您帶來更加無可挑剔的入住體驗。衷心祝願您一切順遂,期待與您再次相見!137 Pillars House Chiang Mai 敬上Assistant Front Office Manager
G36969
Ost-Borneo-Suite
Aufenthalt im Apr. 2024
Reise mit Freunden
45 Bewertungen
4.7/5
Wunderbar
Gepostet am 10. Juni 2024
最有特色的泳池這次停用了,有點遺憾。
但是137永遠是去清邁不二的首選
Übersetzen
Antwort der Unterkunft: 尊敬的客人,非常感謝您的反饋!我們對您的意見非常重視。關於泳池的停用,我們深感抱歉。我們會努力改進,確保您的下次入住體驗更加完美。同時,我們非常高興您仍然將137柱府視為去清邁的首選。如果您還有其他問題或需求,歡迎隨時聯繫我們。祝您愉快的一天!
Antwort der Unterkunft: 尊敬的貴賓,非常感謝您選擇入住137 Pillars House Chiangmai,並抽出寶貴時間與我們分享您的寶貴意見。我們非常高興得知您對酒店的位置、早餐以及服務人員的禮貌與專業有如此高的評價。您的滿意是我們團隊最大的動力!我們期待在您下次造訪清邁時,再次為您提供愉快的住宿體驗。如有任何需求或建議,敬請隨時聯繫我們。祝您生活愉快,順利平安!此致,137 Pillars House Chiangmai酒店經理
Antwort der Unterkunft: 尊敬的客人,非常感謝您選擇入住清邁137柱府酒店,並分享您的寶貴意見。我們非常重視您的反饋,以便不斷改進和提升我們的服務。浴室:我們很高興您對浴室的滿意度。我們會繼續保持並提高浴室的品質和清潔度。房間隔間:關於房間隔間的問題,我們已經注意到了您的反饋。我們會進一步研究如何改善房間的佈局,以提高空間感。如果您有其他具體的建議,歡迎隨時告知。餐廳和現場演奏:感謝您對餐廳和現場演奏的正面評價。我們會繼續努力提供出色的用餐體驗,確保您在我們的餐廳度過愉快的時光。再次感謝您的反饋,我們期待您的下次光臨。如果您還有其他問題或需要進一步的幫助,請隨時聯繫我們。祝您愉快的一天!