LewisKhan
4. Februar 2025
I had to leave this hotel early due to extensive black mould in the room. I immediately booked another hotel and contacted Trip.com, who reached out to the hotel on my behalf. Unfortunately, I was denied any refund for my booking. The hotel suggested I should have requested a room change at the front desk, but based on the condition of the room I was given, I doubt the alternatives would have been much better. Frankly, I wouldn't feel confident staying in a place where even the black mould might be 'painted over' rather than properly addressed. Extremely disappointed with both the health standards and the lack of customer care.
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