Ms. Tes
3. Dezember 2024
1. Accommodations: good as they have three rooms with double beds. They were suitable for family and a group of six to stay together
2. Service: We experienced slow responses and no feedback via WhatsApp or WeChat. Although they provided extra toilet paper and tissues upon request, they did not provide any housekeeping services for 5 days and we were informed to manage our own garbage each day.
3. Swimming Pool: The pool was very dirty, no filtration system and full of insects. It was not suitable for swimming. We contacted customer service but did not receive a follow-up. It did not meet our expectations of a villa.
4. Cleanliness: We found a dead cockroach on the stairs, and the smell in the ground floor toilet was very bad. Other than that, the cleanliness was acceptable.
5. Noise: The property is very close to a flight path, causing significant noise, especially at night.
6. Shower Drainage: There is a serious drainage issue in all three shower rooms.
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