Home2 Suites by Hilton Hotels in Chesapeake

The General Manager (Savannah) and the Front Office Supervisor (Sharon) are two of the most caring people I have ever encountered at a Marriott property. I have been a loyal Marriott customer for 15 years. I have stayed at a number of properties, but this property will forever stand out to me. Some properties have lost their ”human” side of things and treat customers as $$$, however, this property treats people with compassion and care. My father became ill while staying at this property and needed an ambulance. Within minutes they contacted an ambulance and got him to the hospital right away. They even went as far as trying to reach out to family members to inform them of what was happening. Although they were sold out that night, they were able to secure another room for him at a sister property so that he would not be without a room, once he was released. They were able to gather all his items from the room and place them in a safe area and were very friendly to the family members that came to help. The property itself is very quiet and clean. They even provide fresh baked cookies at the desk for guest! Such a great touch!! Definitely would return for not only the hotel accommodations but for also the welcoming staff! Consider this a piece of relaxation during your travels!

With a stay at Sleep Inn & Suites Chesapeake - Portsmouth in Chesapeake, you'll be within a 15-minute drive of Waterside District and Sentara BelleHarbour. This hotel is 14.2 mi (22.8 km) from Naval Station Norfolk and 9.9 mi (15.9 km) from Old Dominion University.Enjoy recreational amenities such as an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, barbecue grills, and a banquet hall. Getting to nearby attractions is a breeze with the area shuttle (surcharge).Take advantage of the hotel's room service. A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.Make yourself at home in one of the 83 guestrooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and separate sitting areas, as well as phones with free local calls.

Ich habe meinen Aufenthalt genossen. Es gab einen Herd und Kühlschrank, wenn nötig. Auch das Personal war super nett. Es kostete 45 Dollar, um vor 12 Uhr einzuchecken und 25 Dollar, um vor 1 Uhr einzuchecken. Ich wollte es nicht bezahlen, aber der Rest rief mich an, nachdem ich mehrere 12-16-Stunden-Schichten gearbeitet hatte. Ich bekam ein Upgrade auf ein King-Zimmer, was schön war. Die Betten waren super weich und das Zimmer war super sauber. Rufen Sie in der Lobby an, um bei Bedarf Töpfe und Pfannen zu holen, oder bringen Sie einfach Ihre eigenen mit. Es war friedlich. Das einzige Geräusch, das ich hörte, war, dass Leute aus dem Aufzug stiegen und in Richtung ihres Zimmers gingen. Ansonsten überhaupt keine Beschwerden. Nur ein Vorschlag, wenn Sie Ersthelfer, Ärzte und Krankenschwestern haben, die sich ausruhen, nur um für mehrere Tage wieder zur Arbeit zu gehen, geben Sie ihnen die Gebühr von 25 USD für den frühen Check-in anstelle von 45 USD. Ich wollte noch eine Nacht länger bleiben, habe aber mein Geld ein wenig gekürzt. Nur wegen der Pandemie oder auf Reisen in ein anderes Krankenhaus. Ich komme trotzdem wieder. Ich habe den Aufenthalt genossen.

Das Frühstück ist recht zufriedenstellend, es gibt nicht viele Sorten, aber einige von ihnen können die Bedürfnisse des Frühstücks decken; kein Zustellbett, für Kinder geeignet, Doppelzimmer Suite, zwei Betten sind groß, je 1,5 Meter breit, außen Im Haus befindet sich auch ein Sofa. Wenn es zu viele Leute gibt, können Sie es nehmen. Es gibt kostenlose Parkplätze. Die Hauptempfehlung ist, dass dieses Hotel eine kleine Küche hat und das Geschirr und die Utensilien komplett sind, Sie können einige köstliche Mahlzeiten selbst zubereiten.

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

Worst hotel stay ever. Booked 2 rooms, paid $1500. This hotel is no way a 3-star one. It’s dirty everywhere. Furniture in the lobby are leather-like material, and they are very dirty, clearly rarely cleaned or wiped. We booked rooms with free breakfast and the table where we had to sit to wait and eat was dirty, we had to call someone to wipe it clean, and even then she didn’t do a good job. We stayed from Saturday to Wednesday and not one single time the housekeeper stepped foot in our rooms to clean, despite seeing a housekeeper roaming around the hallway with her cart. We were told full cleaning day was Tuesday and was asked if we wanted our room cleaned; we answered “yes” but the housekeeper never showed up, not even to replace towels and rags. We only had clean towels on the first night. The second day, housekeeper removed dirty towels from room, left them outside the door, and never came back to pick them up. When we returned to the room after a full day of activities, we were greeted by dirty towels by our door. We were told someone was coming to pick them up, that someone never showed. This happened again. We had to go to the front desk to get clean towels and toilet paper. Our trash accumulated and we had to take them out ourselves for fear of being charged extra for leaving the room dirty, even if their housekeeping service should be taking care of that. You never know. Room doesn’t come with an iron but a steamer that is very inconvenient to use. We are working on getting refunded for our stay as we didn’t receive anything for the amount we paid. I understand being short-staffed but to charge guests $1500 and no service except for a mediocre bed to sleep on… imagine having to get your own towels and toilet paper from the front desk. When we checked out, the front desk asked us about our stay. We told her all of this. She said she was sorry, and was visibly embarrassed. She said she would have done anything about it but we have to go through Priceline to make things right as we booked our stay on their site. Went through Priceline and were told to go back and contact the hotel as it is a hotel issue. A total rip-off.

Very clean hotel .And front desk people were very friendly and after checking in remembered my name and spoke anytime I went thru the lobby .A+ hotel amd highly recommended them next time you are in the area.

Als wir ankamen, ging ich rein und gab es niemand am Frontdesk. Ich stand dort für 2-3 Minuten, bevor ein Mann von der Nähe der Aufzüge kam und mich eincheckte. Er war nicht so freundlich und sagte sehr wenig. Unser Zimmer war ok, typisches Einstellungsverfahren für diese Art von Hotel. Ich verstehe immer noch nicht, warum einige Hotels in den Badezimmern kein Wind haben. Nachdem sie eine Dusche genommen haben, muss es alle Dampf und die Tür öffnen, um den Spiegel zu benutzen. Es gab einige Zeichen von Verschleiß und Tränen vor allem im Badezimmer. Das Frühstück war angemessen, kalte Getreide, Waffeln, Bagels, Eier und Sauce. Es war ein schneller Halt für uns. Es gibt ein paar Kette Restaurants sehr nahe. Als ich aus dem Vordertafel ging, wartete ich nicht auf jemanden, so habe ich meine Schlüssel hinter dem Arbeitsplatz und links gelegt.

I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear ”Could Care Less” attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.