Comfort Inn & Suites Independence

As nice and friendly as the employees are at this hotel it is difficult to leave the review I must leave. I have stayed at this property over the years, and overall have had a good experience, until this one. I found the hotel to be in disrepair, dirty, and understaffed. My room, 220, had smoking and pet odor, and a smoke detector taped up for what I assume to be to keep the detector from activating when someone smokes in the room. The pillows smelled of dirty heads from the past, dogs and smoke. The room was not clean. I did point these issues out to the staff but due to having only one employee to clean over 30 rooms nothing was done about the smell or the fire detector. Also to be fair on checkout they did discount my room a little but it did not make it cleaner or smell any better. Also beware the doors don’t close completely and returning the evening after they replaced the towels, (service of the room only available by request….apparently my request denied) the door was ajar and not secured. My colleague was in room 124 and to secure that room when leaving the customer must lift up on the door and pull closed, then Double check. The lobby entrance had standing water outside the door so when the workers who stayed there walked thru the water with muddy boots it tracked throughout the hotel and I guess nobody thought of actually cleaning it up.The exterior parking lot was not a pretty site, needless to say the hotel has peaked to say the least. The next visit to the area I will certainly stay in a neighboring town due to the lack of choices in Independence.

Independence is not a bustling metropolis so there weren’t many choices. Comfort Inn around the country can be hit and miss but this one is a hit. From reception to housekeeping everyone was friendly and helpful. The room was clean and the air conditioner produced just short of snow. The “free” breakfast was priced correctly but no better or worse than anywhere else. I would pick this hotel again when coming to Independence.

Clean and comfortable! Tonya and the staff at this hotel go above and beyond every time I'm in town. They are all very friendly and accommodating. Here is just one example of how amenable they are, breakfast doesn't start until 7:00 a.m. on the weekends but we were there with a large group that needed to be out of the hotel before 7:00. They were so awesome that they started breakfast early both Saturday and Sunday! I wouldn't stay anywhere else when I'm in town.

This place must have taken a sharp decline recently as the rating must be attributed to years gone by. The staff here is nice enough but the hotel is disgusting. We stayed here due to a "stay and play" athletic event in which the tournament requires participants to stay in pre selected hotels and this is the hotel we were assigned. Our room was unclean to say the least. Hair was found in multiple places, the bedding was stained and attempts were made to cover or hide the stains with a throw or "creative folds". The sofa cushions were stained as well. The hotel is under staffed - only one person on staff when we checked in - so impossible to provide any service. Pool and hot tub were close for maintenance issues. Parents from our team all experienced similar issues with their room. One parent had to move rooms due to their door not locking with our without a key and had no manual locking option. They allow pets but do not appear to do any air purification...if you are allergic to cats, do not stay here. The hotel smells from a lack of cleaning and a pet friendly policy. This sounds like a lot, but if you stay here, you will see for yourself.