Gastnutzer
28. September 2023
I had a perfectly pleasant stay until thhe day before I checked out when someone from reception entered the room (while I was in there) under the impression that I was supposed to have checked out. It was probably a simple mistake, which while invasive is also understandable. No apology, but they are mostly meaningless anyway and it probably wasn't the fault of the person who entered the room. Hadbit ended there I wouldn't have mentioned it, but the same thing happened again when despite the 'do not disturb' sign on the door housekeeping also entered the room also under the mistaken impression that I had checked out. I called reception after the second incident and was put on hold for 18 minutes before they eventually tried to put the blame on housekeeping (and repeatedly got my name wrong, which I wouldn't have cared about if it weren't for the being on hold and the weasily attempt to put what was clearly a reception error on the housekeeping staff). The whole incident left a lingering bad impression, which is unfortunate after an otherwise very pleasant and uneventful stay.
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