Welcomhotel by ITC Hotels, Cathedral Road, Chennai

I can really recommend this hotel. It has just been refurbished in a nice way, I like it's style and how it has been done. I find the comfort great. Breakfasts are really nice, both Indian and western style. But most of all, I feel welcome. Personnel is glad I am here which is I think most important. Also the location is extremely good. I would recommend oto's since they manoeuvre well through trafic. I can be almost anywhere within 10 minutes.

1) Water bottles were not re-filled regularly after room cleaning . At 1 point of time , all bottles were empty . 2) Reception service definitely needs lot of improvement . 3) Bathroom toiletries look very very cheap. 4) There is no mirror in the room ! Quite strange . 5) There is nothing like travel desk . Or even if there is 1 , it was utterly unprofessional . called 1 executive but there was no call back . 6) Hotel Reception staff gave no room introduction during check in . In fact TV was not working . Had to call someone to get it rebooted . 7) Overall No positive energy was felt from Hotel staff . 8) Offering something like welcome drink or even a glass of water is least hotel can offer . ALL good hotels who are even below ITC Welcome in terms of rating , they offer welcome drink or atleast water . Really disappointed with this . Guests coming after long journey do expect atleast this . I had my kid with me so i felt this situation even worse . 9) Warm welcome feeling was not experienced during check in . 10) No room upgrades were offered from Hotel desk even at additional cost . This should be initiated from Hotel's side . 11) Check in experience was way more disappointing compared to other Hotels of same league . 12)Even wi-fi service was provided when asked . Nothing initiated from hotel's end . Only reason i gave 3 rating and not less is because of F&B department . Excellent department with very well trained staff . Everyone seemed so much caring. They tried to take extra care of my kid. Food was excellent with good varieties . 'GURU' from F&B department was outstanding . Really enjoyed his service .He was super sweet . Definitely 1 of best experience in ITC Welcome . Other notable persons were Mr.Santiago , Mr.Shankar , Ms Ganga . Also there was 1 person who was working with ITC since 35 years . I forgot his name but he was so much kind and caring . Kudos to F&B department .

The food was amazing. The staff were very friendly and helpful. They made sure we had everything we needed. I could definitely recommend a stay, visit and program at Welcomhotel by ITC. The hotel's elegant rooms, exceptional service ensure a memorable and comfortable for all.

We had our Mrs.Chennai 2025 & LiL WINGS Talent and Fitness rounds in Mandapam Hall. Was a pleasure to walk in as the hall was decorated so beautifully and everything to detail. The ladies and they families enjoyed the atmosphere and snacks served. High five to the Service team of Mr. Rohit heading it and Mr Madan n team serving Always with a smile. Cheers Welcomhotel!!! 3Cheers to Ila Prabhu for her Leadership.

Wonderful ambience, well maintained and lovely hospitality.... A feel gud space for any professional meetings. People were very friendly helping out with refreshments. On the whole had a great time at ITC today. A must try out space in Chennai.

The food was good... hospitality amazing... arrangements for the programme were perfect. ..The staff were very courteous and pleasing. my overall experience at the hotel was very nice. All our requirements were tended too quickly. Good job by the team!!!