Mercure Chengdu Tianfu Square (Jinli East Road)

Hotel was nice and pretty new, service was great. Breakfast was good but mainly Chinese dishes. There is no safe box in the room. Location was less than 1km from subway, took a bit of a walk to get there.

Extended my stay after the first stay as location is convenient. Good size queen bed. Was sick for the 2nd night and ordered food delivery. Delivery was sent to the room via delivery bot promptly. Good for a staycation.

其實我幾乎很少評價一家酒店，這家確實可以評價一下，首先説辦理入住，我就説衞生要檢查好，結果晚上掀開被子一看床上就有頭髮，我本來對他們還是理解的，我想很晚了，我也就那麼睡了沒有頭髮的一側，第二天我很早就和客房服務員説打掃房間，一定要更換床品，服務員説馬上就做衞生，我續住房卡繼續和前台説一下這個情況，要求儘快打擾衞生，中午可以回來休息，結果中午回來衞生沒做。樓道里就有做衞生的人員，我問什麼時候能給我做衞生，服務員説我的房間不歸他管，我就去前台繼續溝通衞生問題，本來前台服務員很熱情也很積極的去處理，突然來了個盛氣凌人的全程陰着臉的“店助”，反覆看他們內部溝通羣，一再強調他們通知客房了，頭髮事情也沒有任何一句歉意，反覆強調他們主管查的房，完全不是解決問題，而是把發生的問題甩的一乾二淨，這就是這家店的店助，我也就大概明白這個酒店的人為什麼都是推脱的原因了，管理上有這麼一個店助其他人的表現也就不足為奇了，通知客房你就有理了，事情你解決了嗎？床鋪有臟頭髮，你説主管查房了，誰查房和我有關係嗎？你解決問題了嗎 我把這家酒店的差評我都看了一遍，我也理解了那些人評論了，前台説送我一個果盤，我訂單自帶果盤好像我佔了你便宜一樣，搞笑，小家子氣表現的淋漓盡致。 華住的中高端酒店遇到問題卻像個小旅館各種推脱，這個店助也是我見過最差的管理者，不符合華住的服務標準。這個職位，這個談吐，這張板着的臉讓我感覺和她多説一句話都渾身不舒服，就當自己住了一個路邊小旅館吧。其他人的差評我也都看了一遍，感同身受

老是問服務態度怎麼樣，衹要回來別搭話，就謝天謝地了，去辦個房卡入住了，衹要在一樓就會打招呼，問都問題很煩，你要給我介紹讓我寫好評，我不想寫好吧，不要打擾我，不要給我麻煩！

My stay at this hotel was thoroughly enjoyable. From the moment I arrived, the staff provided a warm and friendly welcome that set the tone for my entire visit. The hotel is very new, and this shows in the excellent condition of everything. My room was remarkably spacious, immaculately clean, and provided a very comfortable retreat. This standard of cleanliness and maintenance is consistent throughout the entire property. The location is convenient, with the nearest metro station being an easy 10-15 minute walk away. If you prefer other options, the staff is very helpful in supporting you and you can book rental bicycles or taxis when needed. A true highlight was the breakfast. The buffet offers a good variety, with about 80% of the options being Chinese and Sichuan-style dishes. This was a brilliant opportunity to experience local flavors and expand my palate, and I found the ratio to be perfect for travelers looking for an authentic taste of the region. It's worth noting that the elevators can get quite busy during peak breakfast and evening hours, leading to some waiting. However, I noticed the hotel is proactively managing this by dedicating one elevator exclusively for hotel guests, which helped. I would not hesitate to recommend this hotel and would gladly stay here again!

I stayed here for 5 nights and really enjoyed my experience. The hotel is very convenient and well thought out — the service robot can deliver food orders and even Taobao parcels straight to the room, so I didn’t have to go down to the lobby. The staff were also excellent. I didn’t manage to catch his name, but there was a young concierge (around 22 years old, just graduated 6 months ago, working the morning shift on 26 Sep) who was very polite and helpful throughout my stay. On one of the days, we had to leave very early and couldn’t eat breakfast, but the hotel kindly prepared fruits for us to bring along. They also helped us change rooms twice when we noticed smoke smells, and handled everything quickly. Laundry and washing services were also very convenient. Overall, a comfortable stay with thoughtful service — highly recommended! ⸻ 在这家酒店住了5晚，整体体验非常满意。酒店的设计很贴心，服务机器人可以直接把外卖和淘宝快递送到房间，不用特地下楼去取，非常方便。 工作人员的服务也很棒。虽然没来得及问名字，但在 9月26日 早班的礼宾部有一位大约22岁、刚毕业不久的小弟，非常热情有礼，让人印象深刻。 其中一天我们一早就要出门，没办法吃早餐，酒店特别为我们准备了水果带走，非常贴心。入住期间因为房间有烟味，酒店还帮我们换了两次房间，处理得很及时。 酒店的洗衣服务也很方便。总体来说，房间舒适，服务周到，非常推荐！