Hilton Garden Inn Chengdu Taikoo Li

Hotel is so new! Its lobby, corridor, room, facilities and environment feel modern and new. The counter staffs seem to be around 24hr. So not to worry if you are checking in/out at wee hours. You can even deposit luggage with them after you check out. Their counter staff are very professional and good. There was once their staff helped to bring luggages to our room while we are settling bills at the counter. Hotel location is good, there is a supermarket across the road, convenience store (with coffee shop combined), below the hotel. There are few eateries as well. Need to didi to tourist attractions - Taikooli, IFS etc. Better to set pickup or dropoff location at the hotel parking lot entrance, as the door entrance (lobby) there is abit inconvenient due to the right turning road with bicycle lane which is abit dangerous. There are robots in the hotel that serves delivery. I've stayed in two different rooms due to personal arrangement. And both rooms are great.

Great place to stay in ChengDu. All staff is very friendly and fast response to your request. Thanks.

Excellent facility, outstanding service! We stayed for four nights in a beautiful King room on the 13th floor. The hotel was built just a few months ago and looks spotless. This place was built right, using good materials and good craftsmanship. I felt that I was in a hotel built to the best US standards. Though it is on a typically busy corner, the hotel inside was quiet. The hallways and public spaces were clean and well lit, the room itself was spacious with a good shower and a really, really comfortable king size bed. The room included a very comfortable couch that seats two, a chair and counter, and enough storage spaces to comfortably place luggage where needed and store other items. I've eaten the buffet breakfasts at several four and five star hotels in China, and I think this was the best of all. Huge array of hot and cold Chinese dishes as well as enough western style foods like eggs, waffles, cereals, pastries, etc. to more than satisfy us. Plenty of decent drinks and coffee choices, too. A chef is always present, making fresh hot dishes and snacks, and the rest of the staff is super friendly, always making sure we had what we need. Breakfast was included in our room rate, and between these hearty breakfasts and suppers at nearby outstanding noodle and hot pot restaurants, we only needed to have light snacks during the day. What impressed me most was the service. I expect good service at hotels like this, but the people here went above and beyond. Especially the second shift manager, Monica, who helped us in many ways. She acted almost like a personal concierge during our stay, and when we were about to hire a driver on our own for an excursion out of town, she found us a more reasonably priced driver who was calm and careful, unobtrusive, and a very pleasant guy. We had originally booked for only two nights, and when we wanted to stay for two more, we were faced with limited availability and weekend night rates, which were higher than what we paid. We fumbled around with this online and with a desk clerk, but then Monica arrived and had us in our same room at the same rate in no time at all. By the time we left, we felt that we had made a new friend in Monica. Her cheerful, helpful, and friendly attitude always lifted us whenever we saw her. The hotel is not located in the heart of the downtown area, which is probably why the rates are so low for such a nice facility. That was not a problem for us. Though we are “senior citizens” we sometimes walked downtown or back (about 30 minutes) to burn off some of our breakfast calories and explore local areas. Other times we took rideshares, which were always readily available and inexpensive at about $1.50 US to get us into the heart of downtown or to other attractions. Everything seemed more peaceful and personal in this neighborhood than the hectic downtown area. As we explored the neighborhoods nearby the hotel, we found all kinds of little stores, restaurants, and fun nightlife, like street corner ballroom dancers (who cheerfully tried their best to get us to join them). We also found a bustling night market nearby as well as a trendy, upscale neighborhood of small bars and eateries and fashionable shops. We will definitely stay at this location again, next time we visit Chengdu. My wife and I both give it our highest recommendation with absolutely no reservations about anything.

Clean, comfortable and warm with friendly and helpful staff

Great rooms!

這次入住體驗非常棒，完全超出預期！酒店地理位置絕佳，離地鐵站步行僅5分鐘，打車也很方便，非常適合商務出行。房間乾淨整潔，床品舒適，隔音效果很好，讓我在忙碌一天後能徹底放鬆休息。前台工作人員辦理入住速度快，服務態度熱情周到，小姑娘人很好，值得入住