Hotel Nikko Chengdu Yixin Lake

Unfortunately, the hotel as right now is quite far from omotenashi concept it has. The hotel itself is newly built and has hands down great Japanese-style design of all public places. Rooms are also beautiful, despite very strange Japanese sockets instead of Chinese one ( the room has only 1 (!) local socket in bathroom). Why it was done - huge secret for me. Swimming pool is nice, but staff there cannot provide swimming caps smoothly, showers get easily clogged, though facilities are new. Reception process is also very hectic, especially on the check in stage - wait time for this number of people (very moderate at 23.00) was totally unacceptable for 5 star. The process itself was not smooth as well. Last points are the best and the worst parts of the hotel. The best is breakfast, which was very good both in terms of variety and quality of food. At the Nikko hotels level that I have stayed in Japan. Nothing bad to say about everything related to food. The worst part is location - as of May 2025 - it is simply construction site all around the hotel. It is hard to get to the hotel, hard to order taxi as it takes a lot of time to find a way to you. If you come via taxi, 3 out 4 times we were brought to the building next by and need to go through the underground parking to get to the hotel, as normal passage is blocked by construction. Just get across the street to the mall on the opposite side of the road is 1.5 km walking. So you are literally isolated from the rest of the city. I have booked this hotel due to May holidays peak prices and relative proximity to the area around Global trade center mall, but due to the road repairs it also have taken far more time than it should. All in all, may be if you want a hotel for a night to have a rest between you r long transfer flights and are not going into the city - it is ok option. Other than that - I would not recommend at this point of time.

Nice and modern hotel, friendly staff. You actually offer late checkout which is plus. Will stay here again

缺點。1.扣的一分主要是這酒店外賣到了前台，機器人居然送了半個多小時才送到房間，我們中途還去前台找沒找到又回到了房間又等了很久機器人都沒來，導致小朋友吃完外賣都12點過了。2.日式餐廳服務員人手不夠的樣子，即便衹有4桌客人。我們是自己涮壽喜鍋的有點手忙腳亂。如果服務員能幫忙涮烤牛肉部分更好。3.游泳池衞生間可能是下水道反臭，最近去幾個五星級游泳池有的年份很老了衞生間都沒臭味，不知道是衞生問題還是下水道問題。水質肉眼可見皮屑，沒有我住的其他酒店好。 優點：前台兼管家馬梓遙Cedric回覆消息非常及時，即便是晚上十一點過。洗衣房汪孝幫，送物服務員是伍明清，都不僅滿足我的訴求，還進一步主動幫顧客想更多，給出建議，讓我們體驗更好。 我要重點誇這家的游泳池服務，雖然衞生間有異味，而且游泳池沒有一次性塑料袋裝濕的泳衣，前台告訴我居然一樓大堂服務枱才有（這點真的不好）。但是，泳池前台妹妹幫我找了個浴巾塑料袋給我，更衣室阿姨打掃非常及時，始終保持整潔。酒店教練樑川，一開始我看他在指導個小朋友以為他是私教，後來又看他幫個小姐姐拍照，盡心盡力，又主動指導我家小朋友哪裡姿勢沒對，我又問他一些游泳問題也給了很好指導。我衹以為他是誰的私教比較友好給了我們免費指導。後來10點過人衹有兩三個人了我看他還在擔任安全員的角色才想他可能就是酒店教練。這種一直眼裡有活的安全員教練是我在其他五星級酒店沒遇到過的。 我會因為這家的日式餐廳和泳池二刷酒店。