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Verifizierte Bewertungen
Lage4.7
Ausstattung4.6
Service4.6
Sauberkeit4.7
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Alle Bewertungen(514)
Positive Bewertungen(508)
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Köstliches Frühstück(73)
Entspannende Thermen(51)
Günstig für Shopping(24)
Nahe am Einkaufsdistrikt gelegen(22)
Großartiger Meeresblick(21)
Hat einen Infinity-Pool(15)
Großartig für Kinder(13)
Großartiger Kaffee(7)
Negative Bewertungen(6)
HLHL
Standardzimmer mit zwei Einzelbetten
Aufenthalt im Juli 2024
Familie
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 28. Sept. 2024
Clean and tidy room, just fit for family.
Delicious, various choice of breakfast.
Comfortable hot spring for relax after one day trip.
Free welcome drink and ice bar at lobby.
Can walk to America village, shopping area, 10mins walk to Aeon.
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Antwort der Unterkunft: Thank you for making a reservation at LEQU Okinawa Chatan Spa & Resort.
We would also like to thank you for taking the time to write a review of our hotel.
We are honored to receive your compliments on our breakfast, natural hot spring baths, and location.
We will continue to make every effort to satisfy our guests, and we hope that you will visit LEQU Okinawa Chatan Spa & Resort again when you come to Okinawa Prefecture.
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Tak Ming
Premiumzimmer
Aufenthalt im Dez. 2024
Reise mit Freunden
2 Bewertungen
4.7/5
Wunderbar
Gepostet am 25. Dez. 2024
Beautiful Hotel and Resort,I will book this resort again when visit Okinawa . My son likes the candle making during this Christmas event .
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Antwort der Unterkunft: Thank you very much for your stay at our hotel.
We are grateful for receiving a valuable evaluation.
We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.
We look forward to your continued use.
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Gastnutzer
Standardzimmer mit zwei Einzelbetten
Aufenthalt im Dez. 2024
Pärchen
1 Bewertungen
4.0/5
Sehr gut
Gepostet am 21. Dez. 2024
If I had the chance to choose again, I would definitely not select LEQU. The reason is that I experienced unfriendly treatment during check-in on December 20. While the female staff member at the front desk was very beautiful, her attitude was truly disappointing.
1️⃣ Our car was parked outside, so I asked if we could unload our luggage first. However, she firmly insisted that I complete the check-in process beforehand.
2️⃣ Regarding the parking lot, although it was located right next to the hotel, she handed us a confusing map. Since I couldn’t understand it, I asked her again for verbal directions. Her reluctant and unclear explanation only left me more confused. Wouldn’t it have been simpler to just say, “The parking lot is next door”?
3️⃣ Throughout the entire interaction, she maintained a sour expression. Did I do something wrong to deserve such an attitude? A bit of professionalism would have gone a long way.
I have visited Okinawa many times, but this was the first time I encountered such unkind and unpleasant service. I always thought Japanese people were incredibly friendly, so this experience was genuinely shocking.
I am also very disappointed in this hotel overall. It’s evident that staff training is severely lacking.
Update: When we were checking out and about to leave with our car, we were informed that we needed to pay ¥10,000 for parking. We returned the car to the parking lot and went back to the hotel to clarify, only to find out that we didn’t need to pay at all.
Why didn’t the front desk staff inform us of this during check-in? This oversight caused us unnecessary trouble, as we had to go back to the parking lot to deactivate the card. The entire experience was truly frustrating and disappointing.
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Antwort der Unterkunft: Thank you very much for your stay at LEQU Okinawa Chatan Spa & Resort.We would also like to thank you for taking the time to write a review of our hotel.We sincerely apologize for any discomfort our guests may have experienced due to our inadequate response.We are sorry for the inconvenience caused by the check-in service, the inadequate parking information, and the attitude of our staff.We take your valuable feedback seriously, and all of our staff will share the problem with you and work to improve our customer service attitude and guidance methods as soon as possible.We are also very sorry for the inconvenience caused by the confusion regarding parking fees. We will work to strengthen our information sharing and confirmation procedures to prevent such a mistake from happening again.We deeply regret that your stay with us did not meet your expectations, and we will do our utmost to provide you with services that will truly satisfy you in the future.Once again, we would like to thank our guests for their valuable suggestions.LeQu Okinawa Chatan Spa & ResortManagerKuroda
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Gastnutzer
Superior-Zimmer
Aufenthalt im Nov. 2024
Familie
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 18. Nov. 2024
We love the location, just right at American Village. There is a foot spa for guests, public bath and the breakfast was excellent. Serving Okinawa food and my boy and husband have been enjoying it before we leave Okinawa. Thumb Up for the facilities and food!
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Antwort der Unterkunft: Thank you for booking at LEQU Okinawa Chatan Spa & Resort.
We also appreciate you taking the time to post a review of our hotel.
We are very honored to receive your compliments about the location and breakfast.
We will continue to strive to be a hotel that satisfies many customers, so we hope you will stay at LEQU Okinawa Chatan Spa & Resort again the next time you visit Okinawa Prefecture.
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Chanizuka Soryo
Premium-Eckzimmer
Aufenthalt im Mai 2024
Pärchen
7 Bewertungen
3.2/5
Gepostet am 19. Mai 2024
The room smells musty. In our opinion the bed was very hard, the pillows were bad. The air conditioning was quite loud. The receptionists were only partially friendly.
The worst thing was that,if you have a tattoo you are strictly forbidden from using the wellness area and you have to pay extra. So what? It's 2024.
The highlight was that, there is a Lawson in the hotel.
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Antwort der Unterkunft: Thank you for staying at LeQu Okinawa Chatan Spa & Resort.
We apologize for the inconvenience caused by the smell in the room and the strange noise of the air conditioner during your stay.
If there is a problem with your room, please do not hesitate to contact the front desk for any help. We will do our best to accommodate your request at that time.
As you know, the pool facility is not free of charge in our hotel. This may be unusual in other hotels, but this is how we provide our service.
Therefore, we hope that you can respect our regulation. I'm sure there are various opinions regarding tattoos, but since many customers use them regardless of their nationality, please understand that tattoos are part of Japanese customs, and is strictly prohibited in the public bath area. Instead, we are tattoo free in our pool area. We will strive to provide better service based on your feedback.
Thank you very much for your valuable opinions.
LeQu okinanawa chatan Spa&Resort
Nabeno
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Gastnutzer
Superior-Zimmer
Aufenthalt im Dez. 2024
Familie
20 Bewertungen
3.5/5
Gepostet am 29. Dez. 2024
Location is great, however their service attitude needs to be improved
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iGwaNG
Standardzimmer mit zwei Einzelbetten
Aufenthalt im Juli 2024
Reise mit Freunden
6 Bewertungen
5.0/5
Hervorragend
Gepostet am 18. Juli 2024
Nice staff, clean and tidy. Location is close to American village and beach side. There is spa, sauna and infinity pool that nice place to take a rest and relax.
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Antwort der Unterkunft: Thank you very much for making a reservation at LEQU Okinawa Chatan Spa & Resort.
We would also like to thank you again for taking the time to write a review of our hotel.
We are honored to receive your compliments on our staff, infinity pool, and natural hot spring baths.
We will continue to make every effort to satisfy our many guests, and we hope that you will make a reservation at LEQU Okinawa Chatan Spa & Resort when you come to Chatan Town again.
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Gastnutzer
Standardzimmer mit zwei Einzelbetten
Aufenthalt im Juni 2024
Familie
6 Bewertungen
5.0/5
Hervorragend
Gepostet am 20. Juni 2024
Good Hotel. Very baby friendly.
Have toys for my babies. Welcome drinks are good.
Location great.
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Antwort der Unterkunft: Thank you for using Lequ Okinawa Chatan Spa & Resort.
Our hotel is certified as a "Welcome Baby Hotel" and will support you while traveling with your baby.
All rooms are equipped with a room where you can relax with your shoes off and a special play mat. We also provide many other amenities for children, such as strollers, diaper bins, and toys.
If you need anything during your stay, please feel free to contact the front desk at any time.
We look forward to seeing you again.
Lequ Okinawa Chatan Spa & Resort
Front desk: Nabeno
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Sahy
Standardzimmer mit zwei Einzelbetten
Aufenthalt im Mai 2024
Familie
8 Bewertungen
5.0/5
Hervorragend
Gepostet am 8. Aug. 2024
The room is cozy and comfortable and make me sleep well. The breakfast provide plenty of food and ice cream is even provided. The onsen in hotel is very clean and comfortable as well which make me relax throughout the trip.
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Daniel Ng Chi Ho
Standardzimmer mit zwei Einzelbetten
Aufenthalt im Okt. 2024
Reise mit Freunden
3 Bewertungen
4.0/5
Sehr gut
Gepostet am 20. Okt. 2024
Nice place, good location, great services
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Antwort der Unterkunft: Thank you very much for choosing LEQU Okinawa Chatan Spa & Resort.
We would also like to thank you again for taking time out of your precious time to write a review.
We are honored to receive your compliments on our location and view.
We will continue to strive for the satisfaction of our many guests, so please visit LEQU Okinawa Chatan Spa & Resort again when you come to Okinawa Prefecture.
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Dino Skytracker
Superior-Zimmer
Aufenthalt im Juli 2024
Pärchen
8 Bewertungen
5.0/5
Hervorragend
Gepostet am 16. Juli 2024
Great location, best swimming pool and view in Chatan.
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Antwort der Unterkunft: Thank you very much for using our hotel.
Thank you for evaluating us a lot.
We will continue to pursue aiming for hotels that will be selected by many customers in the future.
We sincerely look forward to your visit.
stephanie
Standardzimmer mit zwei Einzelbetten
Aufenthalt im Aug. 2023
Business
1 Bewertungen
4.7/5
Wunderbar
Gepostet am 22. Aug. 2023
The location was in the perfect spot, close to shopping, restaurants and the water. The amenities were great, but just be prepared to pay to gain access to the pool it is not part of the package. The food and the cost of breakfast were the only downfalls. Otherwise, this was an awesome first experience in Okinawa! Loved it!
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Antwort der Unterkunft: Thank you for choosing LEQU Okinawa Chatan Spa & Resort.
We would also like to thank you for taking time out of your precious time to write a review of our hotel.
We are honored to receive your compliments on our services and location.
We will continue to make every effort to satisfy our many guests, and we hope you will visit LEQU Okinawa Chatan Spa & Resort again when you come to Chatan Town.
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Gastnutzer
Standardzimmer mit zwei Einzelbetten
Aufenthalt im Dez. 2023
Pärchen
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 24. Febr. 2024
Highly recommend this property. Everything was wonderful. I had enjoyed every moment of my stay, since the welcome drink and the games in the lobby area.
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Antwort der Unterkunft: Thank you very much for staying at our hotel.
It is a great honor for us to receive your compliments about our hotel.
We will continue to pursue aiming for hotels that will be selected by many customers in the future.
We sincerely look forward to your visit.
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dccmn.v
Doppelbettzimmer mit Meerblick
Aufenthalt im Dez. 2023
Single
31 Bewertungen
5.0/5
Hervorragend
Gepostet am 24. Dez. 2023
Though my room was near the lift lobby, it was peaceful and I slept really well! Only negative was that the pillows were too soft for me, but that’s personal preference
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Antwort der Unterkunft: Thank you very much for making a reservation at LEQU Okinawa Chatan Spa & Resort.
We are very honored to receive your compliments about our guest rooms.
We will continue to strive for the satisfaction of our many guests, and we hope you will visit LEQU Okinawa Chatan Spa & Resort again when you come to Okinawa Prefecture.
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TravelMac
Garten-Zimmer (2 Betten)
Aufenthalt im Dez. 2023
Familie
72 Bewertungen
4.0/5
Sehr gut
Gepostet am 23. Dez. 2023
First time staying at the hotel. We used to stay in Vessel. And give this a try. Turn out we like it. Just the room is a bit small.
Übersetzen
Antwort der Unterkunft: Thank you very much for making a reservation at LEQU Okinawa Chatan Spa & Resort.
We are very honored to receive your compliments about our guest rooms.
We will continue to strive for the satisfaction of our many guests, and we hope that you will visit LEQU Okinawa Chatan Spa & Resort again when you come to Okinawa Prefecture.