Lequ Okinawa Chatan Spa ＆ Resort

The onsen is really amazing in the hotel. Definitely recommend to book for premier rooms but the only thing is the premier rooms are in a different building. The room is clean with plenty of amenities for children. Many restaurants around to choose from too.

Very good hotel and close to all sight seeing spots in American village. Welcome drinks and ice lolly is a plus. Will be their guest for my next trip to American village.

If I had the chance to choose again, I would definitely not select LEQU. The reason is that I experienced unfriendly treatment during check-in on December 20. While the female staff member at the front desk was very beautiful, her attitude was truly disappointing. 1️⃣ Our car was parked outside, so I asked if we could unload our luggage first. However, she firmly insisted that I complete the check-in process beforehand. 2️⃣ Regarding the parking lot, although it was located right next to the hotel, she handed us a confusing map. Since I couldn’t understand it, I asked her again for verbal directions. Her reluctant and unclear explanation only left me more confused. Wouldn’t it have been simpler to just say, “The parking lot is next door”? 3️⃣ Throughout the entire interaction, she maintained a sour expression. Did I do something wrong to deserve such an attitude? A bit of professionalism would have gone a long way. I have visited Okinawa many times, but this was the first time I encountered such unkind and unpleasant service. I always thought Japanese people were incredibly friendly, so this experience was genuinely shocking. I am also very disappointed in this hotel overall. It’s evident that staff training is severely lacking. Update: When we were checking out and about to leave with our car, we were informed that we needed to pay ¥10,000 for parking. We returned the car to the parking lot and went back to the hotel to clarify, only to find out that we didn’t need to pay at all. Why didn’t the front desk staff inform us of this during check-in? This oversight caused us unnecessary trouble, as we had to go back to the parking lot to deactivate the card. The entire experience was truly frustrating and disappointing.

The room smells musty. In our opinion the bed was very hard, the pillows were bad. The air conditioning was quite loud. The receptionists were only partially friendly. The worst thing was that,if you have a tattoo you are strictly forbidden from using the wellness area and you have to pay extra. So what? It's 2024. The highlight was that, there is a Lawson in the hotel.

Cute hotel in America village, very convenient to have lawson in the hotel. The pool is fantastic and photogenic

We stayed for just 1 night as we are passing by and want to experience a night at amercian village We should have catered 2 nights there as the few hours was insufficient. Hotel was great and nice and also offered free parking for our rental car.