Hotels in der Nähe von Scrambler, Charlotte

The SpringHill Suites is a gem of a hotel. Its convenient airport location, stylish modern rooms, and friendly staff make it an outstanding choice. I was impressed by how easily accessible the hotel is from the airport, allowing for a seamless transition after a long journey. The rooms are beautifully designed with a contemporary touch, creating a comfortable and relaxing atmosphere. What truly stood out was the warm and welcoming attitude of the staff, who went above and beyond to ensure a pleasant stay. I highly recommend The SpringHill Suites for an exceptional experience.

Wir mussten mehrere Zimmer wegen der Felsen bewegen. 4 von den 5 Tagen, die wir dort waren, erlebten wir Felsen in den Zimmern und Hallen. Die letzte Nacht hatte das ganze Hotel keine Kraft. Wir verstehen, dass es nicht die schulden waren, aber sie wurden nicht berücksichtigt und halfen nicht, die Situation zu verbessern und wir sichergestellt, dass wir wussten, dass sie das nicht in irgendeiner Weise kompensieren würden. Wir mussten in den Hot-Zimmern schlafen, weil wir keine Kraft hatten und all unsere Nahrung, die wir gekauft hatten, verschwunden waren. Das Hotel war nicht bereit, mit etwas zu helfen. Wir konnten nicht duschen, nachdem wir vom Strand zurückgekommen waren und einige unserer Party mussten ihre Artikel in der Dunkelheit aufgrund eines 6:00 am Flug verpacken, aber das Hotel war nicht hilfreich, sie mit irgendwelchen Blitzlichten oder etwas zu unterstützen. Am nächsten Morgen wurden wir von der Hotelverwaltung auf die Tür geschlagen, weil wir die Stromausfalle verlassen mussten. Wir haben also alles ins Gepäck gepackt (wir haben auch ein Baby mit uns, also hatten wir für 5 Tage ein bisschen Gepäck) das Hotel sagte, wir könnten zu einem Schwesterhotel unter der Straße gehen. Wir laden alles auf, um zum Schwesterhotel zu gehen, um uns zu sagen, wir müssten doppelt bezahlt werden, um einen Ort zu haben, um ein paar Stunden vor unserem Flug entspannen zu können (wir brauchten auch noch Dusche vom Strand am Tag vor). Ich wollte nicht für 2 Hotelzimmer zahlen, so rufen wir den Doppelbaum, um zu sehen, ob sie uns Kredit/Zahl für das 2. Hotel geben würden, seit sie uns ausschossen und sie sagen uns, dass die Kraft gerade wieder angekommen ist. Diese ganze Erfahrung war der schlimmste Urlaub, den ich je hatte. Obwohl der Doppelbaum sagte, wir müssten aufgrund der Stromausfall verlassen, da waren noch etwa 50 Autos im Parkplatz und niemand anderes war unten, nur uns. Die Mitarbeiter saßen alle um die Betten, die sich nicht einmal um die Gäste besorgt hatten.

I am literally still crying from my “special trip” that I had planned at this hotel. Flew in family (one of which is sick and dying and it maybe my last time seeing her). Rented fancy cars for everyone. Had planned a spa retreat for my daughters 18th bday and Mother’s Day for the women that have been there for us. I was a 15 year old mother, I was left homeless and hungry. I fought to be a mother, build a business, and my daughter and I had finally made it. I had remembered going to the hotel before for a dinner. I thought it would be a perfect spa day/special place. I am still crying as I type this. - I paid and booked in advance because the booking agent said they could accommodate us at the spa. I paid for the nicest room/cottage. Since we were just coming for a fun day/evening, I wanted it to be perfect. Which is why I went to a “Luxury” resort. I knew things had to be right and with a resort with this level achievements, it would absolutely be right… or so I thought. - First I had to call 3 times and several people after the spa reservation wasn’t made by the original person that booked at Marriott. - Upon trying to get the appointment at the spa, they had no availability and the woman was truly nasty. So I pay private people to come in last minute. - I arrive and the grounds are a MESS. Complete construction site, dead plants, trash, I was so confused.Nothing like what I had been promised or expected. It was a giant construction site. - The valet is the same person as the bellman. They have all these white men in suits standing around that are management while they make one little brown man do all the work. Let’s call this the “Legal Slavery” Marriott. -No one warned us or even bothered helping us to the cottage. This put us behind because we were lost for an hour in the construction. We missed out dinner reservations and had to eat my daughters bday dinner at some crappy place that could accommodate 9 people last minute. - We get to the “fancy” cottage/house. It disgusting. Red wine is all over the carpet. There are broken glasses in the bushes and on the patio (clearly had been there for a long time). There was an ant infestation and all of the food we ordered was covered in bugs. - Then I go to talk to the manager on duty on Sunday. Because I was crying in the middle of the lobby. He was dismissive and walked away and left me crying in the lobby on my daughters bday. The massages were cancelled and everything I had planned had been ruined, completely. - His boss comes in and makes excuses for him and comps the disgusting room that they shouldn’t be renting. However, makes NO attempt to take responsibility for any of the implications that their lies and laziness caused. Nothing was figured out, not only that but I had spent the entire time I was there trying to get things fixed, so I didn’t even see my family that I paid to fly in. I spent thousands to have one special day at their hotel and they sold me something that was a

Das ist ganz gut.

***Don’t book here for important events!!*** I came to this hotel for a wedding on Saturday June 1st. The wedding hosts had reserved a set amount of rooms with a discount rate when I booked a king room on April 10th. I had called on Friday May 31st to see if I could check in early, and I was instructed not quite and to try again the next day when I arrive from my flight and they might have a room ready when I arrive. I arrived at 11ish, I call and was told they updated my reservation but no room ready yet. I get there at 12 and I check again, no room ready yet. They said most likely a room won’t be available until normal check in time at 4pm. All this I could understand bc I was requesting to check in early. At 4pm, I tried to check in and was told that they oversold rooms and they did not have a room for me and had no idea when they would have a room. The wedding was at 6pm and I needed to leave at 5pm to make it on time. Crazy!! I was offered the transfer room in the lobby to change and get ready for the wedding but it was still extremely uncomfortable and I was even late for the wedding because someone else was using the room before me!! Fast forward to after the wedding, I get back to the hotel by around 11:30pm. Still no room!!! I was told the assistant manager was cleaning the room as all the housing staff had left for the day. There was even another gentleman in front of me who said he was waiting for 2 hrs for his room and also was told the assistant gm was cleaning his room too. He also told me the hotel overbooked by 11 rooms(which I can’t verify but I certainly believe). I proceed to wait another hour(!!) for my room to be cleaner. At this point it’s around 12:30AM, I’m extremely tired and cranky. Michelle the AGM comes down and informs me my room is ready, which the only positive thing about this horribleeeee experience was Michelle as I could tell she was frazzled with the mess that was left for her and from cleaning rooms, but she was still nice and understanding when I talked to her. And I guess the king bedrooms were all out as I was given a room with two queens just for myself. I definitely will not be staying at this hotel in Charlotte again, nor will I want to stay at any other Hilton Canopy since this seems to be an issue with the reservation system more than anything. Stay away if you have an important event planned for your stay!!

Insgesamt haben wir unseren Aufenthalt genossen. Die Lage war günstig zum Einkaufen und Essen. Das Hotel und das Zimmer hätten etwas sauberer sein können, insbesondere während COVID-19. Es gab eine halbe gebrauchte Toilettenpapierrolle und keine zusätzliche Rolle im Badezimmer. Es gab auch keine Handseife.

This stay was a disappointment to say the least. I was able to change my room and obtain a key without an ID (I had an issue with online check in on the App) - this seems dangerous in my opinion. Additionally, my personal CC was charged instead of my Corp CC. No idea how this happened since I used my company booking website which has NEVER had my personal CC stored/used. I was told first that I swiped my personal card (checked in online) and then I was told my reservation had my personal card on it (sorry, I have the confirmation email and it has my Corp CC on it). First time in 20 years of traveling this mistake has happened. Nightmare to deal with the GM to fix - still not as of this review. To the hotel, I have disputed the charge on my personal CC; charge my Corp CC or do not get your money - time is ticking on this for you. In my opinion, it is concerning that someone from the hotel pulled a different CC (from my Hilton Honors profile) and applied it to my room. Until the hotel gives me an explanation that makes sense, this is my opinion of how this happened. In my opinion, worst customer service as well (what a combo!). Overcharged for breakfast (please stop telling me that you erased a board with vinyl letters). No actual service from T---Y F. (although different last name on badge) as I had to get my coffee and water as well as my food. In my opinion, no breakfast is worth what you have to go through with T.F. (I was sent back to wait at the hostess stand because I entered the breakfast room without her permission and did not give my room number - is that not collected at the end?) to get it. I was first told to sit where I wanted to by a person standing at the hostess stand and dressed in a Hilton uniform - safe to assume they work there, right? Well, no. T.F. Sent me back to the hostess stand where I was made to wait until T.F. got around to getting my room number and letting me Sit. Anywhere. I. Wanted. Both mornings were equally as bad for different reasons but both involved T. F. Front desk staff informed that the F&B manager came in at 10AM and the GM came in at 3PM - can I get these hours?! The part that REALLY disappointed me is the GM actually comes in at 7:30AM, and the clerk, in my opinion, decided that he would not help me by telling me that or relaying either of my messages to him. Who gets up in the morning and decides to act that way? All captured on tape (spoiler alert to the clerk, you are camera) but the GM made every excuse for him, for T.F., and for his hotel. In my opinion, I guess someone else got up that morning and decided not be helpful. His defense, he was polite to me (is that not your job? You know, the one you are paid for?!). Per the GM, NEVER had a complaint about T.F. - this is pretty much where I stopped listening and focused on their billing error. Do yourself a favor and stay somewhere else. The Homewood breakfast staff is even worse, in my opinion - either they ignore you

Marilyn kümmert sich immer um mich, wenn ich in diesem Hotel bin. Sie ist erstaunlich und Marriott sollte wissen, wie sie oben und darüber hinaus für den Gast geht. Sie mag die Mutter, die Sie nach einer langen Reise brauchen - immer an Ihre Bedürfnisse teilnehmen. Wetter es ist Essen, Getränke oder eine schnelle Check-in oder aus sie macht es passieren. Das Hotel ist immer ruhig und sicher. Ich mache es immer Teil meiner Reisepläne, wenn in der Charlotte Southpark-Zone.