The Lindy Renaissance Charleston Hotel

Nice sized rooms, clean, and extremely friendly staff. It is located a block from the main tourist area and it is quiet. We didn't hear any noise from traffic, visitors, or guests. It feels secluded even though it is a block away. The valets and bellmen are really nice and courteous.

Hotel is dated. Dark rooms and halls. Terrible showers. No full length mirror in my room. Balcony was filthy and unusable. Very, very small room. Too small for a nightstand on both sides of the bed. Could only get into one side of the bed. Staff are WONDERFUL. I rented two rooms and they were subpar. The room was booked for $400 per night for Tuesday night and doubled in price to $800 for Friday night. We checked out early.

So, we actually had a lovely one-night stay at this property but our experience shows how one simple staff interaction can impact the overall impression, good or bad. My son and I checked in and were warmly welcomed by two lovely front desk staffers. They were friendly, helpful and funny and it was great. Our room was nice and the location fantastic. The next morning I went to the desk to enquire if it might be possible to stay for one more night. My experience couldn't have been more different. Almost like it was a different hotel. They were rude and dismissive even before I got the question out of my mouth. I thanked them anyway and when it was time to actually leave, I went back to simply drop my key and there was only one person there this time - she didn't even look at me and simply flicked her nail at the key drop box without a word. Not a 'hope you had a nice stay' or a 'safe travels' or a 'goodbye'. A nail flick. I wished her a good day with a smile and left. To be clear: for this I paid almost $1,000 Canadian dollars plus $50/parking and plus breakfast. For $1,000 I expect eye contact, manners and actual words. They could even have pretended to check the computer for an available room. But no. So that's why I hesitated before leaving this review and waited more than a month before doing so. I am a Bonvoy member. This is a lovely property and the room was great. The night desk was amazing. Check out? Sadly, that lousy experience is what I remember most about my stay.

We only stayed one night and overall had a pretty rough stay. Our room wasn’t ready when we arrived. When our teen daughter used the shower water poured through the baseboards into the hotel room and onto our luggage and shoes. Their maintenance guy came and just offered extra towels. I can’t imagine the water damage/mold this room has if this happens regularly. We couldn’t use the shower for the rest of our time there. No compensation was offered even though we couldn’t use the shower. Also we valeted the rental car and got there pretty major door dings. I have pics from the day we picked up the car, we went straight to the hotel and now we have damage to the car. Ugh. Oh and we paid $51 to valet for one night. Frustrating to say the least. The hotel itself is pretty and well decorated and has a nice location. But I’m pretty shocked by the lack of service and care we received.

We loved the location. Very convenient for walking to restaurants, the SC aquarium, and the Battery. A couple of minor downsides - the sheer in our window was torn and our duvet had a tear. Also, noisy work was nearby, which set off a fire alarm one day and smelled of metal grinding in the elevator and the lobby.

great staff. pool isn't really a pool. older building so some quirks.