Quality Inn Charleston - Sikeston

Charleston is very expensive and we were on a budget. The lovely lady at reception was able to get the price down to a more affordable rate for us. There is delicious pink lemonade and coffee available at all times and a good breakfast. There are several decent places to eat nearby, with walking distance and downtown Charleston in’s a short drive away. Would recommend this hotel.

Booked through Priceline after reading the pet policy. Arrived to take the room, and at first they said they couldn't find the reservation. Once they were able to call Priceline and verify that I did have a reservation (a 20+ minute process) they then said that I didn't have a room that allowed pets, and to change to one that did with would be another $70 and they would require a room deposit. I once again deferred to the advertised rate on Priceline and what was listed as included. They ended up telling me to leave and not doing a refund. Cannot recommend staying, or even booking here. Someone with a 'dozer should just take down this waste of space and burden to the community.

This hotel has horrible customer service. The man accused me of booking smoking rooms (when I have email proof I didn’t) and then wouldn’t let us change to non smoking rooms even though he said they were available. He wouldn’t even let us book again (essentially paying for 4 rooms). The corporate office sent me back to the hotel owner and I have yet to get a response. The super 8 down the street is absolutely worth staying at. This hotel deserves negative stars but that isn’t an option.

I’m a sixty five year old handicap woman so before making my reservation I called the hotel to confirm that they had a downstairs room available. She was waiting on another customer so she put me on hold and came back after finishing with them and confirmed that she had a downstairs for me. I completed the reservation online and drove the 1.7 miles to the hotel. Less than 5 minutes after talking to her. .She told me then that she didn’t have a downstairs. I told her to cancel the reservation then that I couldn’t climb the stairs. She refused to cancel it because it was after 4 and I told her that I had only made the reservation because she told me they had a downstairs room that she needed to cancel the reservation. At this point she went totally psycho and started screaming at me to get out or she was going to call the police. I told please do and that I was calling Choice while we waited for them and get it cancelled. She continued screaming at me while I was on hold with Choice and then went to the back room. In a few minutes she returned still screaming and said her boss had canceled the reservation. What she didn’t know was that the gentleman with me was an off duty police officer and would have been more than happy to speak with the police she threatened me with.