Kempinski Hotel Changsha

I had an absolutely unforgettable stay at the Kempinski Hotel. The room was spacious, spotless, and offered a breathtaking view of the city. The staff were incredibly attentive, always welcoming and ready to help. Many of them spoke English or used a translator, which made me feel very comfortable and well taken care of. The breakfast was truly impressive — abundant, diverse, and absolutely delicious. The hotel is conveniently located near several metro stations, making it easy to reach the city center. My stay at the Kempinski Hotel will remain one of the highlights of my time in Changsha.

Let this review be written not just for formality but as a form of satisfaction from my heart as a guest. I want to dedicate this review exclusively to Dora, one of the staff members who served us during our nine-night stay at Kempinski Changsha. Overall, the staff at Kempinski Changsha were very friendly and helpful. However, Dora's service stood out in a special way. Her friendliness, initiative, and warm smile made a lasting impression on us. She consistently paid attention to our needs and requests, always striving to ensure our comfort. Dora went above and beyond to fulfill what we needed during our stay. When we were in the executive lounge, Dora also took the initiative to make me a cocktail, but I wanted a mocktail, and she said that she could arrange it for me, and the taste of Dora's mocktail was very delicious, one named it Sweet Strawberry and the other one is Orange! When we stay at hotels, we usually spend little time in the executive lounge and prefer relaxing in our room. However, thanks to Dora's exceptional service, we felt completely comfortable and ended up staying in the executive lounge for a longer time! Every 5-star hotel offers a distinct room atmosphere, but the quality of service from the staff, like Dora, ultimately influences our decision to return to this hotel. As for now, we don’t know when we will go back to Changsha City, but the next time we go back to Changsha, we will definitely choose to stay at Kempinski Changsha again!

Good hotel with good breakfast cleanliness and supporting staff

The swimming pool was closed, and gym is old. Location is not good, choose different hotel. I would not stay here again

I had a great experience and everything was perfect.

We stayed at the Kempinski for two nights and were pleasantly surprised when they upgraded our room to a higher category upon arrival. The room had a bath and all the necessary amenities. The staff was friendly and welcoming, although there were some language challenges. They made an effort to help with translation apps when needed. The room service was expensive, even for local Chinese cuisine. If you order food from outside, you have to pick it up in the lobby as they don't offer room delivery. The lobby restroom was dirty and needs improvement. Overall, it was a pleasant stay with the unexpected room upgrade and friendly staff. 👍