Marriott Hotels in Chandler

Not my first stay here at Crowne Plaza Resort Phoenix-Chandler Golf. Hotel staff have always been welcoming, friendly and courteous. Rooms are comfortable, spacious and inviting. Minor issues/concerns are addressed immediately (ran out of bath gel in shower). Hotel is a short drive from airport, within walking distance of the corporate office and many great restaurants, bars and coffee shops.

This was the worst stay I’ve had in Phoenix metro area. I have stayed at 63 different hotels in the Phoenix metro area in the last year, and though there’s other bad hotels out here, this one feels deliberate in its intention. There are some obvious staffing issues at this facility, with the exception of front desk Bob who was very professional and comes across as very experienced. My issue was a simple one really, one that most hotels would never stoop to. (Disclaimer, I am a Marriott employee, and as a manager myself am afforded discounted room stays) we had a small house fire 2 years ago that put us in hotels ( I was with Hilton group then but same deal there) for a month or so. As I result I started my blog which I can not advertise here but I reach thousands of Marriott guests 3 times a week writing reviews of area hotels. I will stay at 3 different hotels a week because I have 2 jobs and 1 overnight 4 days a week. I don’t bother renting an apartment or house for the moment this is much cheaper and no upkeep. I know everything about the hotel business. I’ve been a general manager of the knickerbocker in Chicago in the 90’s and have held every single position possible over the last nearly 40 years in this business. So when I say I know what is supposed to happen at the front of the house and the back of the house you can count on my professional accuracy. So I was really disappointed with this hotel’s extremely unprofessional approach to what I viewed as a “customer comes last” policy. Like I said, the issue would have been a nonissue at every other major Marriott in the area ( granted this is a tiny hotel, they still should follow our standards) but I checked in early and front desk Brandon insisted I pay double for the discounted room. No other hotel would have even brought up the early check-in and I check in to my hotel every time at the same time of day. Brandon said he wouldn’t budge. I was even kind enough to explain “you can ask a guest to double pay but we usually only reserve that policy for situations where granting the guest the courtesy of early check-in will cost the hotel. But since this is a vacant ready room and the hotel will not be able to sell the room prior to check in we always accommodate the guests needs, because it costs nothing of the hotel”. Brandon looked at my like I had two heads. He clearly didn’t understand this simple principle followed by all the rest of us. But I paid it because I would be charged anyway for late cancellation. I figured the next day (‘Monday) I’ll explain to the manager and get my money back. HA. Lol. I was sadly mistaken there. Thomas Munoz the manger of the hotel, doubled down Brandon’s view of telling me how many hours before regular check in it was and that because of that “he had to charge me”. I said ok but...then I repeated the economics lesson I was kind enough to share with his front desk associate. I got the same blank stare. Funny thing is I know that these 2 guy

My husband and I have just completed a stay at this hotel. The room itself was nice, clean and comfy. However, Alexandria at the front desk was not nice at all. She had a bad attitude in general. My husband, myself and our dog had just completed a lengthy amazing stay at a Sonesta ES Suites, but unfortunately there were no availabilities for the upcoming dates. So we decided to go to this hotel since it was reasonably priced. We are having work done on our house that is taking longer than expected so we had a lot of bags and belongings with us. My husband called ahead and asked for a ground floor room for our pet, and mentioned this. When we arrived however, they didn’t charge us the deposit for the pet which we honestly did not realize at the time. When my husband went to the front desk later on to get a snack, Alexandria very rudely told him that “a maintenance man saw a dog go into your room” in an accusatory manner. My husband attempted to pay the deposit at that time but had problems with his credit card. We paid the next day, even though our dog ended up leaving to stay with friends. As if that wasn’t bad enough, this morning I went down to the front desk around 11:15, to ask about a luggage cart and a possible later checkout (even by 12:30, nothing big) she rudely said No, we are fully booked,etc, etc. I then asked her for a luggage cart because we had a lot of bags (as mentioned above) and she said, We’ll if there’s none at the front then we don’t have any available. Not, let me ask housekeeping or any type of help. Luckily a housekeeper passed by and was concerned and wanted to help and got a luggage cart for me. When I checked out, before I returned room keys, I asked if she could allow the room key to work at the side door where we were packing up our car and she said, No they stopped working at 12 o’clock. I am a very well seasoned traveler, who has lived in many different states and 2 foreign countries and this person was one of the most rude and unhelpful people I have encountered at a front desk. If this is the impression you want to put out about your brand culture, then that’s not good business sense. The reception desk is the face of your hotel and should be run by a pleasant , helpful person, not someone who couldn’t care less about the vibes they put out. Disappointed is not the word and rest assured we will never be back. 2 Stars for clean, comfy room and nice housekeeper.

Ich blieb nur eine Nacht, aber war sehr zufrieden mit meinem Aufenthalt. Ich wurde auf eine Suite, die ziemlich groß und komfortabel war, upgradiert. Das Zimmer war sehr sauber. Ich fand das Personal sehr hilfreich und freundlich. Ich würde sagen, dass der einzige Nebeneffekt ist, wenn Sie ein leichter Schlafer sind, Sie können den Straßenverkehr hören. Covid Schutzvorkehrungen waren noch vorhanden, die ich geschätzt habe, da viele Bereiche Beschränkungen aufheben. Ich habe Familie in diesem Bereich und möchte hier nochmal bleiben.

這家酒店跟其他的希爾頓就差很多，首先入住的時候跟攜程沒有協調好客户，還需要重新付全款，後來聯繫了攜程給解決了，但很耽誤時間。其次這家酒店的早餐品種比較多，但是咖啡並不是全天供應。

Wir waren auf Geschäftsreise in Phoenix. Der Rezeptionist , ein älterer Herr, forderte eine Kaution von 300$ und war nicht informiert das ich bereits bei Buchung meine Kreditkartendaten hinterlegt hatte. Er hat uns ebenso nicht informiert, das es nur Zimmerservice auf Anfrage gibt. Wir waren vor zwei Jahren schon einmal in diesem Hotel, leider hat der Service etc sehr nachgelassen. Es gab nur Plastiktelller und abgepacktes Frühstück.

Me and family stay here last night we were traveling during midnight, tired and with kids. We looked at the hotel, beautiful building, lobby, etc. However, our room OMG, old socks (dirty) next to the bed, human hair on bathroom and everywhere. The carpet looked like if it had dust from years ago. The mini refrigerator so so dirty. I went to the front desk, the person who was there ”Omar” didn't even made eye contact with me all he said was ”thank you” and supposedly there was no manager. Horrible service. Breakfast was ok, coffee tasted horrible, the area was not clean and there was cereal , trash on the counters. I had stayed at other Comfort Inn before and never had something like this horrible and dirty experience. I don't know how in the world this hotel has some good star rating. I was not even able to give my babies a bath due to the unsanitary conditions of the bathroom. Pay $200 for a horrible unsanitary night. Don't waste your money. I was only able to take those to pictures, I was on a hurry to get my kids out of there. Go to the other hotels next to this one.

Das Zimmer war im 10. Stock. Hatte schöne Aussichten auf den Pool und große Sonnenuntergang. Das Zimmer war sauber und ruhig. Die Matratzen waren gerade richtig und wir schliefen gut. Ich werde in naher Zukunft wieder hier bleiben. Aroma hat leckere Frühstücksartikel, die Sie aufnehmen können.

Wonderful stay made special by the lovely staff! We received a warm welcome upon early arrival and when our room wasn’t ready yet Paula at reception Offered to call us when it was ( we declined and went shopping in the outlet mall close-by, we noted the location is great). Room is large, with fridge and microwave , large bathroom and sunrise views we loved. We loved the free popcorn in the afternoon! Airconditioning worked perfectly, breakfast buffet was always kept topped up and of good quality ( no watery scrambled eggs, yeah!). Big, comfortable beds, “kick back” is busy and again well serviced, assistant manager Ricky recognized us when we returned ‘after 1,5 weeks and also made us feel welcome. The general manager Bitsy seems to know every returning guest by name and makes an effort to get to know new guests. So welcoming and going the extra mile for excursions we wanted to do ( Desert museum in Tucson and horseriding). First time staying at a Drury and we are now fans!