Quality Inn Chandler I-10

Worst ever!! When we arrived at yhe hotel we were i formed that payment was declined on trip.com end. We would have to call them and figure it out. The lobby was filthy. Celing tiles were loose and in danger of coming down in the breakfast area. Couldn't find a phone number for trip.com, and when I finally did they said they would call back in 15 minutes. Since it was early evening on a Saturday with a large event happening., we were worried we couldn't find a room so we found another hotel that had availability. Trip.com called back and said our reservation was confirmed after the fact. I informed the gentleman that we wouldn't stay in a place that was on such poor condition and would like a refund. Of course the answer was they couldn't do it because it was a non refundable reservation. Their offer was $66 in trip coins for a $370 reservation! I asked him if he would allow his family to stay there and he said no. But yet I was expected to stay!! I hope your company can be more upstanding than what I have experienced so far . Maybe sending someone to these hotels to check the quality before allowing guests to make reservations there would be a good idea! Since the majority of your customers have never been to these hotels we rely on your services to give us decent quality because we have to go in sight unseen. WE PUT OUR TRUST IN YOU AND I FEEL CHEATED!