Ibis Châlons-en-Champagne

This hotel is very good for access to the motorways and mainly used by businessmen. It is also on a business park and a bit tricky to find once you are in the business park. Its rooms are very small for two people and need a refurb. However the staff were super helpful and we got something to eat late on in the evening in the restaurant/cafe, but there is a rather limited choice.

Quality customer service! Thank you to Nicolas for being so helpful and professional. Nothing was too much trouble and he went the extra mile! Thank you to Shaaima for her friendly and competent waitress service. Can highly recommend this hotel - hospitality at its best!

We stayed here unexpectedly when the hotel we had booked cancelled our room. Despite it being a busy bank holiday weekend they managed to find us 2 rooms at short notice. The rooms were compact but clean and tidy, the corridors were a bit tired and grubby, the receptionist was friendly and helpful. The hotel is a bit off the beaten track, but nice and quiet with plenty of parking, and not expensive.

We have stayed here in the past and been pleased. It seems ibis have been taken over by a new company ; new staff . Initially couldn’t find our reservation , restaurant staff speak no English ( not a problem for us but advertises English spoken) : waiting staff monosyllabic at best . Food has increased in price by almost 100% and gone down in quality by a similar percentage . My starter of ham snd chicken salad consisted of lettuce leaves, sliced cucumberx3 bits, 2 slices of tomato, no ham and chopped up processed chicken roll . The pichet of rose was not chilled . My husband had a seafood platter with no means of cracking snow crab legs provided . The main course of grilled sea bass was over cooked whole fish : really poor and €20 ! We have already booked to sleep here en route back from our holiday but will eat elsewhere and not return . This has hitherto been a great drop off point en route south but it has not so much gone downhill as fallen off the cliff . Two scored because the room is clean and cool .

Super séjour dans cet hôtel ! Les chambres sont propres et confortables, le personnel est très accueillant et l'emplacement est idéal pour visiter la ville. trop chère pour un ibis je trouve 179€ la nuit. restaurant ok mais les week-end je ne suis pas fan des pizzas

Mon séjour dans cet hôtel a globalement été agréable, bien qu'il y ait quelques points à améliorer. Le personnel est courtois et accueillant, toujours prêt à répondre aux demandes. Cependant, à certains moments, le service a semblé un peu lent, notamment lors du check-in et du service au restaurant. La chambre était propre et confortable, bien que j'ai remarqué quelques signes de vieillissement au niveau des équipements, qui mériteraient d'être rafraîchis. Le lit était confortable, mais l'insonorisation entre les chambres pourrait être meilleure, surtout pour un hôtel de cette catégorie.