Pan Pacific Hotels in Central Jakarta City

Outstanding service overall! The frontline staff are incredibly professional and helpful. Special shoutout to Agung from the concierge who went above and beyond helping us with a SIM card issue - truly exceptional service. Thank you concierge for the lovely welcome cake - such a thoughtful gesture that made our arrival extra special. Room service and housekeeping were both excellent throughout our stay. Only minor feedback: breakfast staff at M residents lounge during peak hours could be more friendly. Had one concerning incident where a young female staff member with glasses came from behind and shoved her tray onto the coffee counter while I was making coffee. The tray hit my arm and was literally thrown onto the counter - no apology or acknowledgment whatsoever, which was quite shocking. Despite this small issue, highly recommend this property. Agung's outstanding service alone makes it worth staying here again.

I booked the executive room with pacific lounge access. Service was warm and friendly, always eager to please. Room was smaller than I expected, comfortable however. Except for the service in breakfast that was less polished, the lounge staff were professional and efficient. I was very surprised by the thoughtful gift and numerous birthday cakes surprised me. Very sweet team!