The Sultan Hotel & Residence Jakarta Bewertungen

Nice stay But we were freezing in the room The aircond cannot be adjust or switch off We stay 2 person in a room, but we got only 1 pair of sandal and 1 robe. The rest of stay is great Location is excellent Near pacific place (walking distance) Near GBK stadium Just in fromt of the lobby is direct access to GBK east Door

Good location, lil bit old for the room breakfast to crowde and must lil bit waiting list but the room is big

Overall the service is great. I have a good time staying at lagoon tower and get alot of support from gusta.

Highly recommended. Close to airport freeway, malls and the sports stadium/parklands. Helpful staff. Premium room was fine, plenty of towels etc. and free drinks in minibar. Access to Lounge (in Lobby) for a nice afternoon tea (small cakes) and best was the evening when can choose 1 of 3 main courses and a drink. No need to eat out. Busway and metro stops at end of road 15min walk. Use metro to cross road to access Pacific Pace mall and shops. Really nice relaxing atmosphere in secluded pool treed area which has outdoor bar. Tennis courts. Gym however is a fair hike on the other side in the Sultan Residences but accessible. Breakfast ok but as in most Indo hotels a limited European selection.

A spacious traditional hotel, the entrance is a bit confusing at first, probably because the residence tower is more busy. Thank you to Nabila at front desk for a smooth, quick check in. And the night receptionist at lagoon tower who help me late night on my second night staying (sorry did nit catch her name) Location wise, should you have an event at JCC this is quite an easy access to have.

Convenient for exhibition at JCC yet TV and light in hotel can be malfunctioning and the concierge always do not pick up calls so room service is by luck

It was very frustrating and confusing getting to the hotel. Entrance barrier did not work well and the cab had to wait close to 10mins with the meter running to get a carpark ticket. Then he lost his way within the compound and drove in circles before he reached the hotel lobby. My room TV had no internet connection at all. I had to wait for the hotel to send “an external vendor” to fix the issue. As it seems, only ONE guest lift was in operation for all 15 floors. I had to wait 15mins to get a lift to the breakfast room, and again, another 15mins to get a lift down to check out.

Too big area, for outside people difficulty to come into hotel

Overall a great stay! Around 10 minutes walk to JCC (from the outside). Customer service is fantastic—The staff respond promptly and are very helpful with enquiries. The room is comfortable to stay in, with a great view. The food from room service is also good; breakfast buffet has a decent variety as well. The hotel is very old, but kept in good shape. The amenities and equipment (e.g. cabinets, doors, toilet, bathtub, shower, fridge etc) are old, so naturally not in tip-top shape.

Chinese Restaurant Nan Xiang makes very good dishes. Fruit juices and salads are good for western.

Hotel service everything is good ☺️

The service good, quick response😁 , recommended for family

Services in the hotel were perfect. A little improvement is about the maintenance of small stuff like room door fitting, bath room door fitting, control of air conditioning, etc.

Very old hotel. If you want a taxi after 18h, you have to wait 30 minutes