DannyDog85
2. Juni 2024
This hotel is a 3 star not a 4 star. Bedding and furnishings not up to scratch. Slept on sofa bed with no bottom sheet and duvet with no cover. After our 8th night we had to ask for a linen change. 4 star hotels should offer a daily linen change. Poor breakfast. Small selection of cold buffet items. Stale bread. Ended up buying our own bread, fruits and cereals from the supermarket. Faulty toilet flush in our room with a sign on where to press it but even when doing this it’s still faulty. Hot tub is a cold tub with only two functioning jets. Pool is very shallow. We paid for a room with a sea view but didn’t get a sea view. (Photographic evidence attached) When complaining about this we were offered another room considered to have a sea view but this just overlooked a car park so we stayed where we were. No bar or restaurant. The hotel considers the breakfast room to be a restaurant. It is not. Provided with a towel to use for pool and beach but extra charge if we wanted to swap for a clean one. So we just used one smelly towel for 11 days We were not allowed to use pool area on our last day after checkout, even though we had 6 hours to kill. 40 euro charge if we wanted to have a shower before our flight. Complaint with jet2 pending. Basically we didn’t get what we paid for. On a positive note, the location of this hotel is excellent and the staff for the most part are friendly and attentive. If you are thinking of visiting Cefalu then I would recommend the hotel next door. Victoria palace, it seems to actually be a four star hotel and it’s cheaper than Astro suite, don’t understand why.
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