Vallegrande Nature Resort by Geocharme

Rooms are not what they are portrayed as .We are two adult couples who booked a 2 bed suite to find the second room has a pop up bed and is fit for only children After much much discussion and bafflement on behalf of the staff we finally got another room at substantial further cost .The rooms are not worth waiting for they are at best sheds with tiny windows ,no views and below average beds and bedding . The Nature bit of the “resort”consists of mosquitoes in the evening and the flies on the breakfast bar .The other “nature”element we assume must be their keenness to reuse old towels and to not upgrade the furniture for we assume “Eco”reasons Half board food is average at best and breakfast is appalling.We skipped the evening meal (having paid already for it )and went on the very very long trip into town for dinner instead . The staff seem to pay almost no attention to the guest .Asking for a coffee at 7.20 in the morning was received by one staff member with disdain and a shrug as if I had insulted him . There is nothing resort ,nothing nature and nothing 5 star about this place Avoid Avoid

Vallegrande is in a stunning location, beautifully kept, excellent plumbing, aircon etc. It is a very pleasant place to be. However, the journey from the main road needs to be much more clearly highlighted. It is treacherous. Even for the most robust driver, it could only be attempted once a day which left us less likely to go to the beach or the town for lunch etc. The website implies some kind of organic food escape. This not the case. Breakfast remained completely the same for 10 days. Not one item changed. Rock hard and poorly mixed scrambled eggs, gone off pineapple, faded grated carrot, very average and not crispy croissants. Even the £7 omelette was over done, one crepe was served for €6, one boiled egg €4. The lunch offering was poor, an €18 chicken salad had scraps of chicken, chunks of golden delicious apple, rocket and no dressing. A side of bread from breakfast was served. While some staff were friendly, there was an air from many that they just did not want to be there. Smiles were rare. We had a very basic massage is a painted plywood box/shed, don't bother to be honest. We had a wonderful holiday in a stunning part of the world. However, these are the things I would question before booking. As a final sign off, following paying a bill of over €5,000 (we had two rooms), I asked for a bottle of water for the journey in 35 degree heat and was charged €3.

What a wonderful find - a hilltop retreat of tranquility. Don’t let the steep narrow approach or the narrow gated entrance put you off. This really is a special place with its nature inspired rooms, infinity pool and friendly welcoming staff.

Average for the price. Rooms nice, shower good. Breakfast just ok. Would have been better if they offered the eggs included, and not €4 per egg. Quite extortionate. Poor roads up to the place. Rooms small a bit fusty, woke me from my sleep a few times. Smell old, could be the wood or the rust from some of the decor. Pool area was nice too with plenty of places to sit. Prices of tea, coffee and drinks ok.

The resort is situated high above the sea with views of 2 volcanic islands. The road up is winding and narrow but well marked. On arrival, leave your luggage in your car and ask for assistance as the walkways are all gravel which means you’ll carry your bag not roll it. The surroundings were peaceful and the pool was perfect for relaxing. Our only complaint is that the room was very hot and we could not control the temperature with the in room panel. We were told that guests like the room warm and that the hotel controls room temperature. There was no bathroom fan which meant showers created a sauna like environment in the room. The meals were delicious with a full breakfast buffet and a limited but wonderful dinner menu. Staff were very friendly and welcoming.

Hotel is mooi aangelegd. Ziet er zeer stijlvol en mooi uit. Bij aankomst werden we hartelijk verwelkomd door Christina. Ze bracht ons naar de kamer en liet de omgeving zien. De omgeving is rustgevend en heeft een mooi natuurgebied. Met uitzicht op zee is het prachtig om te verblijven. Het hotel bood ook Spa voorzieningen aan op hun website. Dat was ook een van de redenen dat we hier hadden geboekt. Ik wilde een afspraak maken voor een massage. Bleek er helemaal geen spa meer te zijn. Teleurstelling 1. Het dinner was goed en lekker. Om daar een keer te reserveren is aan te raden. Het ontbijt was goed maar wel beperkt. FruitSap was niet vers. En als je een gebakken ei wilde hebben moest je daarvoor extra betalen. De kamer was prima. Bed lag goed en de kussens zijn ook prima. Mooie goede regen douche. De service viel erg tegen. Als we iets wilde bestellen bij het zwembad stond er niemand. Alexio en Matteo daarentegen waren zeer vriendelijk en gastvrij. Maar verder viel de service wel tegen. Ook bij vertrek werd er niet gevraagd hoe we het gehad hebben. Het verblijf is mooi en straalt luxe uit. Maar de service is daar niet naar jammer genoeg.