Pullman Cayo Coco

Trip.com books through a third party. I had a real problem with my booking once I tried to check in. I prepaid on line, but on check out day they wouldn’t let me leave until I paid again.

Where do I start.. we had a wonderful time hotel food weather entertainment bartenders cheffs ala carte dinners everything was top notch .. shout out to the entertainment team for making it much greater experience ronaldinho daniel tsunami ricky sweet Caroline and pimpy the cheff at the Japanese restaurant was amazing .. thank you so much with love leo Papa as entertainment team called me

Just got back from what was hands down the best resort experience I've ever had in Cuba! For the first time, I didn't experience any food poisoning or diarrhea – the food was exceptionally well-seasoned, a real treat. We even left the hotel feeling like we had a Cuban family! A huge thank you to Zoiret from the reservations department for her invaluable help in arranging our rooms for our large group and assisting with restaurant bookings. A special and warm thank you goes to René and Hermes at the pool bar – your service was fantastic! And to Pimpi, Ronaldinho, Michel, the lovely Caroline, and the amazing Yaniel from the entertainment team: you are truly the best! I'll cherish the memories we made. The entire resort was impeccably clean, and the facilities were very well maintained. The gardeners do a wonderful job – a special thank you to Mike the gardener for kindly providing natural aloe vera for my daughter's sunburn. For those planning a trip here, I have a heartfelt request: if you have any old clothes, shoes (especially running shoes), over-the-counter medications, or gardening tools you can spare, please consider bringing them. I know they would be greatly appreciated. I'll say it again – if you're trying to decide on a resort in Cuba, choose this one! You absolutely won't regret it.

I go to Cuba for the beautiful beaches & the kind welcome from the Cuban people. Melia Costa Rey has wonderful staffing everywhere. No fruit juice or rum punch was offered in the lobby upon arrival nor was there a fresh, cool, wet towel that is appreciated after a long day of travel. This resort is planting & making improvements on the property. Recently changed hands from another franchise. The property is big with a newer adults only section & has lovely stone & brick walkways throughout that we enjoyed for a daily evening stroll. Clean & spacious pools with different depths for all ages. Used the spa twice for massages. Loved the people & experience so much I had to book a second! No locals live in Cayo Coco…the workers are bussed in daily. No harassing from vendors on the clean white sandy beach. Lots of lounger chairs & talapas for shade & water temp was very warm with gentle shallow sloping into the ocean for swimming & jumping waves. Every day the entertainers had events happening around the main pool area for those that like to participate in dance offs etc. & evening shows. One evening was a beach party. One day was Cuban Day…with music, bar, food set up in a park area & they wore their red, white & blue with straw hats & danced & sang at the park. Another day was set up Canada Day red n white banners etc with foam cannon party in the big pool. Fun for the whole family. Not all venues, bars, restaurants etc were open…I presume they would be if the resort was at full capacity. Off the main reception are 3 small stores…a cigar shop, a liquor store & a beach wear shop. I missed having a sundry type store with things like novelties, t shirts, gum n candy & things like tylenol or sunscreen etc if you needed items like that. Just 1 vendor set up his crafts on a few days in the week. There were security people walking the premises at night & not once did I feel unsafe. The beach is fronting northeast. Not ideal for sunrises & sunsets if that is your thing. The weather was great & always nice breezes & never any mosquitoes. Yes, we noticed issues with shortages in the water bottlesjuice & sodas availability. Some days none & that impacted what bartenders were able to offer for cocktails. I saw No hotdogs, No burgers nor fries. All ages of people stayed at the resort…something for everybody & safe for all. Wifi hit n miss daily…one morning we had no power but it was restored that day. Overall, a nice week & its the people that make your experience great

We liked almost everything except the fact that there is not a toilet near the beach. The hotel room is clean and beautiful. We forgot something on the beach and a security guy found it and returned it to us. We are greatfull for that. Our experience in the Japanese restaurant was very good. I highly recommend this restaurant to visitors.