voco Melbourne Central

Pros: - Friendly and helpful staff - Late checkout (upon request and availability) - Daily housekeeping - Comfortable bed - Nice city view (even when you are showering/doing business in the toilet lol) - Super good location: accessible to anywhere in the CBD area Cons: - Lift is NOT user-friendly. You have to select your floor outside the lift and then select it again inside while scanning your keycard. Otherwise, your selected floor disappears and you will have to exit at a random floor to repeat the whole process again. - Dusty and found some hair strands left behind upon check-in day - Unstable temperature: takes time for water heater to heat up - No mineral water bottles provided. As much as the hotel is championing for a greener stay and all, it comes at the expense of convenience because I constantly have to head down to the reception just to fill water. - Amenities such as toothbrush etc. are upon request Overall it’s great and value-for-money but it’s not the best stay I’ve had. There was also some miscommunication on the check-out time which initially gave me a scare. For solo travellers, this hotel is definitely still worth a consideration. I just hope the duty manager takes the above feedback seriously in order to upkeep the high standards of the hotel.

Family stay, location is good, price is competitive. Room standard not top notch, not really clean, dust and dirt on carpet floor. Telephone faulty not fixed. Lights and aircon goes off middle of night multiple times. Be aware pressing clean up room, clean up light always goes off, check before leaving. Valet parking available.

The hotel is located in Melbourne CBD, overall is good. But not sure whether the room cleaning service is provided everyday cuz they never come to clean my room.

Very comfortable stay

Room amenities are terribly insufficient. Pillow and blanket are of low quality. Lifts facilities are difficult to use. Only good thing of the stay is, staff are nice and helpful.

Excellent location, very friendly service and easy check-in. It is a boutique hotel. I highly recommend upgrading to premium room for more space and better experience. The breakfast hall looks very grand but we didn't have breakfast there. In general everything is clean and easy to access. They provide filtered water next to the reception.