Punta Bulata White Beach Resort & Spa Bewertungen

Booked 2 rooms for one night directly with the resort including island hopping to Danjugan. Upon arrival, we were told that the trip to the island was not confirmed. Several calls and arrangements were made to no avail but to settle for next day island trip. One concern was the check out since it would take 3 hours for the trip and by the time we reach the resort, we had to check out leaving us no time to freshen up. We requested for a late check out and only one room was allowed due to the other room had quests checking in. They would only allow a late check out if we upgrade to another room. After the inconvenience of not being able to do the island trip on our preferred date with that being confirmed by the resort's front office, we had to find a way on how things would be settled in a win win situation. Operations Manager Dawn was contacted but she refused to allow a late check out and insisted that it was a third party's fault i.e Danjugan Island Office. The website even has an advertisement about the Island thus making it a partner in their offers to guests. It would have been better if a service recovery was extended to us instead of blaming the third party. Kian, the staff on duty, was very accommodating and tried his best to rectify the situation. It was only when we suggested that he calls the incoming guest what time they will be checking in so that room can be extended to us for a late check out. We were fortunate that they were checking in late. Kudos to Kian and Jenny for the extra mile. What made our stay special was the F&B Team under the leadership of Francis. They were witness to our predicament and they did all possible for us to enjoy our stay. We requested his team to surprise us with a delicious dinner. He arranged a beautiful set up under the tree by the beach and prepared a sumptuous variety of food just the way we imagined. Francis, Choco and Edmund made that evening a memorable one as well as the rest of the meals we had at the restaurant. Breakfast buffet was great with lots of choices. We also had a relaxing massage at the SPA. After all the frustrations, we enjoyed our brief stay and will recommend it to friends and family. What made our stay memorable was the hospitality of all the staff on duty.