Ibis Cardiff Centre Hotel

Hotel was clean, staff was polite. The room was clean but not enough amenities in the room. No refrigerator.

總體不錯。床有點小。

Just been rung and informed my booking is being cancelled as the venue is closing for a year. But on a plus side They have arranged it to be moved over to the Ibis budget a slightly further walk to the venue we are attending for 2 nights, Just awaiting email (1 hr so far) with confirmation the alternative is booked in

Ok so booked here for end of month to have reservation cancelled yes with no explanation. So using my brain I contacted the hotel to ask what had happened to be told the hotel is closing for a year due to a government contract! ?? Interesting…. So understand and now booked another hotel happy days! These things happen I’m sure.

Hotel cancelled my stay with absolutely no contact. I had to chase them for an explanation - terrible customer service. Not even made the effort to offer alternative accommodation in yhe city as they do own multiple hotels. I'm not severely out of pocket as I'd booked very early to obtain a cheaper rate. Won't be using this company again.

Thank you IBIS Hotels, October 2021 as soon as I'd made reservations to the Speedway GP in Cardiff I made a reservation to the IBIS Cardiff Central for two nights. Now less than 24 hours ago I got an email advising me the booking had been cancelled! last evening I spent charging around (electronically) trying to secure an alternative, well I succeeded at a cost of a further £82! My limited knowledge suggests that was not legal to break a contract (certainly not ethical). I will be on the phone to Cardiff Trading Standards on Monday!

Made a booking in December 2021 for June 2022. The booking has been cancelled today, rang the hotel to be told its been booked out for the year. Asked to speak to a manager, the manager contacted me back to say the hotel isn't open and is closed for a year. This was decided Thuraday just gone. Shocking attitude. Will be escalating this further up. Really not good enough. First and last time I ever book with Ibis.

Hotel cancelled my booking without informing me. I called and they told me it was cancelled by the government. The only notice I had was a refund from bookings.com. The hotel didn't even have the decency to contact me to let me know so I could make different plans. My stay was planned in a fortnight so not great.

Made a booking months ago for a weekend stay in September and today my room was just cancelled by the hotel via *********** with no explanation. Rang the hotel and was told that they have cancelled all customer bookings because they have been contracted out to the Government for the rest of the year? Thanks Ibis for ruining my planned weekend away and thanks Boris!