The Ken Bridge Hotel

Awful excuse for a 'man' was rude and insulting when asked about room rates and to see a menu. Utter oaf in his mannerisms, use of language and demeanour. Perhaps simply a lack of intelligence is to blame and not anything more sinister; we left. An utter twonk! No wonder the place was empty and not a car parked there. He shall soon be bankrupt and selling on. Then perhaps some decent type may do the building and area justice? We can hope...

Great overnight stay at this friendly little hotel. Ignore the previous reviews and see for yourself as I was pleasantly surprised by the friendliness and hospitality received. Decent pub food in the bar/restaurant and good breakfast the next day. I had a nice, comfortable room overlooking the river which was spotlessly clean. The rooms are decorated in a traditional style which suits the age of the building etc but everywhere was clean and tidy. Would definitely stop over again if I was in the area.

Another Wonderful Stay. This is the fourth time we have stayed at this lovely place since October last year. This was just a month since the new owners got the place and each time we have visited since it just gets better and better. With a lovely old fashioned feel and a quirky layout of up and down stairs it feels just right for the beautiful surroundings that it is located within. There is always a warm welcome with good food, (the curry dishes are a favourite of ours) and drinks at very reasonable rates, comfortable clean accommodation. We are always sad to leave, but that only makes us more excited to return again the next time. The ideal place to stay if like us you want to explore the beauty of the local area. There is a very well kept beautiful looking campsite to the side which is also owned by the Hotel.

Six of us stayed here for two nights. Three of us arrived slightly early, and were greeted by a very pleasant lady who was very apologetic that the rooms were not ready yet which was fair enough. The the owner arrived and asked us what we wanted! We just asked if we could leave our luggage somewhere whilst we waited in the bar with a drink whilst the rooms were being prepared. He looked at us as if we were a bit simple and gave us a resounding 'NO'. So we duly returned later having looked for alternative accommodation which was impossible at this late stage. The rooms were basic but comfortable enough, and most importantly clean. We had dinner out, and on returning we asked the owner for some drinks at the bar. Once again he looked at us as if we were stupid and just dismissed us with a 'bar is closed'. The one saving grace about this place is that the lady manager was outstanding. She tried her best to make our stay comfortable and she had an excellent demeanour and worked like a slave. She was seemingly available 24/7 and did everything. Literally everything. The owner just seemed to want to make guests miserable. She does not deserve to be in a place like this - she would be better employed as a senior customer services manager in some 5 star establishment elsewhere. If she wasn't there, then I would say avoid. She is the one saving grace.

Called to make a dining reservation, was asked to call again in 10 minutes time whilst they found the booking register, phoned back multiple times and did not pick up again, left a message requesting a table for 6pm the following evening, left our name and contact number. Didn't receive a call back so assumed all was OK, turns out it was just bad manners on the owners part and after driving over was told there was absolutely no chance of being sat without a reservation, a reservation that could never be made if they don't answer the phone after telling you yo call back. Have visited here many times over the years but will not be coming back.

Based on reviews when we booked, this appeared to be a great place for an overnight stay as part of a cycling trip. How disappointing it turned out to be. Arriving cold & wet after a 50 mile cycle ride, we were met with general indifference & then mild irritation by the owner when we wanted to put our bikes under cover & dry our kit. Total ignorance & further irritation about removing the sparkler from the tap for a pint of real ale (a very simple task that members of CAMRA would understand & not expect to be challenged) gave more cause for concern. Meals were uninspiring & clearly from a mass-produced source. We were overcharged for 2 whiskeys that we didn't have. We had arranged for a taxi company to transport our luggage onto our next venue. On arrival there, we discovered that one item had been left at Ken Bridge. On phoning Ken Bridge to try & locate the item, we were told "yeah, we saw it after she'd gone" and yet no attempt had been made to contact us, or the taxi company to mitigate the situation. This venue has clearly seen better days and better customer service. It has the potential to be an absolute goldmine, in a beautiful part of the country which attracts outdoor enthusiasts. Given that we had spent about £750, we were very disappointed with our experience.